“I’ve been a Tokeet customer for several years, but my recent experience has been extremely disappointing and damaging to my business.
In April 2025, I paid for a full year’s subscription upfront. Without my consent, Tokeet unilaterally changed my plan, issued a partial refund, and cancelled my annual subscription. This left me unable to manage my OTA connections, putting me at risk of double bookings and financial loss.
At no point did I authorise an immediate cancellation of my account. Their actions represent a clear breach of contract, and communication has been slow, dismissive, and failed to address the issues I raised. Instead of resolving the matter, they forced me onto a new, much higher-priced monthly plan.
Businesses rely on stable software to manage bookings. Having a system you pay for upfront pulled out from under you mid-contract is completely unacceptable.
I would strongly caution anyone considering Tokeet: be very careful with their billing practices and customer support.”
“Tokeet does not have a customer support phone number. They have live chat thing but it is nightmare to get technical issues resolved via live chat because the agents don't really seem to care about their customers. We use Tokeet's website module and we have been receiving calls and emails from our customers complaining that our website is showing invalid SSL certificate error and our customers can't get to the website. It has been 4 days of constant chasing Tokeet tech support via live chat but they either don't have a clue how to provide a valid SSL or they just don't care and ignoring all my message. I also asked them how I can escalate this issue but yet again they just ignored my message.”
“Milka has once again, sorted an error on my side within seconds. Last week she even reach out to be an spotted an error on my calendar without me even asking for support.
10/10”
“I was struggling with ota connections after joining another PMS then realising I made the biggest mistake of my life and wanted to come back to Tokeet.
I did this in the middle of the night and there was Michael who was there to help me. The service from Tokeet is great and I couldnt fault them, hence why i returned after 2 days of being away.”
“I liked this channel manager, it suits all my needs for holiday booking/hosting. Customer service is good too, would recommend to any one who has a few holiday lets to try this. Thanks.”
“I love Tokeet. It's extremely easy to use and the customer support is fantastic so if there's anything I need to know I just drop them a quick line and someone gets back to me very quickly. I'm new to this so I usually need the help. Great channel manager, I can issue invoices, take payments and I particularly like the guest portal option.”
“I had a very good experience with customer support today and I feel like they really appreciate their customers, so I'm showing my appreciation for them now”
“Over the past few years it has become clear that Tokeet is now the best option for VR management. They just keep giving more while the price remains the same.”
“The best thing about Tokeet is the fact that they're offering more than other VRMS options for a pittance in comparison...there's no way they can compete with this price”
“It only takes about 5 minutes to get working with Tokeet, and they give you two weeks for free to make an informed decision...probably because they know you'll like it”
