“They booked wrong hotel and wrong trip and gave me false information. I’d sat down in branch with rep for over an hour discussing my requirements/trip. Holiday has been a disaster.”
“WESTGATE MANSFIELD STORE, totally incompetant team within the Mansfield store, especially "ABBEY" who is their customer complaints manager. They're only interested in reaching instore targets. Ruined our family holiday through their own incompetence, & refused to pay any compensation. They did a similar thing to one of my neighbours, so I would strongly advise you to spend your hard earned cash elsewhere! Mark my words, Tui are on their way to calling the receivers in..”
