Thank you for your review, Rosanne. We’re glad you found it quick, clear, and inexpensive. If you need any further assistance, please let us know.
Kind regards,
Team UK ETA
Thank you for your review, Isabel. We’re glad you found our service professional. If you need any further assistance, please let us know.
Kind regards,
Team UK ETA
Thank you for your review, Nadja. We’re glad the process was easy and quick for you. If you need any further assistance, please let us know.
Kind regards,
Team UK ETA
Gracias por tu reseña. Lamentamos que el precio te haya parecido caro. Tomamos en cuenta tus comentarios para mejorar la relación calidad-precio. Si necesitas más ayuda, por favor contáctanos.
Un saludo,
Team UK ETA
Thank you for your review. We’re glad you found the service fast and efficient. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
“Nonostante le mie scarse conoscenze di lingua inglese, sistema facile - intuitivo - veloce, ho utilizzato il p.c. di casa per effettuare la procedura che ha funzionato alla perfezione. Ritengo un po' troppo alto il "costo" del servizio e della procedura esistente.”
“Reaction time was outstanding. Problem (in photo uploading) was satisfying solved. Extra good that you can communicate via themails and not only be sent back to system. Nevertheless the reason for the problem was not pointed out and this prolongs theprocess. I assume that you accept in the attachements only JPG-files what is also not pointed out in the process, the help via service andthe sysem explaining in the start what is a really lack in efficieny”
Thank you for your review. We're glad the response time was outstanding and the issue was resolved. We apologize that the root cause wasn’t clearly communicated and that the JPG attachment requirement wasn’t stated upfront. We’ll use this to improve our process and set clearer expectations. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
Thank you for your review. We’re glad you found it simple and comprehensive. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
“It was OK, but I would have liked it better if it is clear at the outset what documentation is needed. I found I had to scan my passport, but could not upload a pdf, then found that also a photo was needed. After having provided all documentation it turned out an email had arrived, signaling that the documentation was incomplete. This turned out not to be correct - the program is a bit impatient, and the email had been sent while I still was wrestling with converting pdf to png. And all the time, of course, there is the uncertain feeling that payment was alraedy received, but that the process still could end up unfinished. It would be politer to request payment at the end of the process.”
Thank you for your feedback. We’re sorry you found the documentation requirements unclear and that the process felt impatient. We’ll look at improving upfront guidance and messaging to reduce confusion. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
Gracias por tus comentarios. Nos alegra que lo hayas encontrado fácil y sencillo. Si necesitas más ayuda, no dudes en ponerte en contacto.
Un saludo,
Equipo UK ETA
Thank you for your feedback. We’re sorry you found the app difficult and the payment information unclear; we’re glad online account/login worked better for you. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
Thank you for your feedback. We're glad you found it easily accessible, brilliantly user-friendly, and quite quick. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
Thank you for your feedback. We're glad it only takes a short time to get your ETA. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
