“It was OK, but I would have liked it better if it is clear at the outset what documentation is needed. I found I had to scan my passport, but could not upload a pdf, then found that also a photo was needed. After having provided all documentation it turned out an email had arrived, signaling that the documentation was incomplete. This turned out not to be correct - the program is a bit impatient, and the email had been sent while I still was wrestling with converting pdf to png. And all the time, of course, there is the uncertain feeling that payment was alraedy received, but that the process still could end up unfinished. It would be politer to request payment at the end of the process.”
Thank you for your feedback. We’re sorry you found the documentation requirements unclear and that the process felt impatient. We’ll look at improving upfront guidance and messaging to reduce confusion. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
Thank you for your feedback. We’re sorry you found the app difficult and the payment information unclear; we’re glad online account/login worked better for you. If you need any further assistance, please reach out.
Kind regards,
Team UK ETA
