“The attorney, Sarah Max, and our engagement was not good. Communication was disjointed, she did not adhere to agreed upon payment scheduling, and then went inactive. If I was reviewing only her it would be a 1 star.
However, I reached out to UpCounsel support and was IMMEDIATELY relieved. You took my concerns seriously, remedied the situation, and offered that same support if anything else comes up. The reason I use UpCounsel is because of how easily I can connect with so many resources and because of the reassurance of the support you give. Thank you!”
“Currently waiting for the Office of Judicial Conduct to review the Unlawful Orders and Retaliation 28 CFR PART 35.134 & 28 CFR PART 35.178 & 28 CFR PART 35.103 SC CODE OF LAWS 43-33-40”
“We had a great experience working with Rebecca Stacker. She guided us throughout all process, answered all questions, and even helped us to restructure our business plan to stay fully compliant. We are very happy with her work, and would definitely work with her again.”
“I've worked with Joel multiple times now on my patent issues and I have to say that Joel has been exceptional to work with. Gotta know that I'm old and don't know this stuff at all, and Joel with his patience and guidance I believe I got more than I asked for. Thank you”
“I've giving 5 stars but with a couple caveats: I think you need (a) more [responsive/bidding] attorneys, which can be a dealbreaker; and (b) a more user-friendly and intuitive website.”
“The service had some challenges, including unclear communication and difficulty understanding the initial report. That said, I did eventually receive the full document, and with improvements in transparency and accountability, this could be a strong service.”
“The service provided was good at first. When the demand letter for payment was refused by the contractor who owed me for a contract breach I consulted the attorney handling my account with UpCounsel. She advised me that our agreement was completed. I asked her what we would need to do to continue my case to completion thru additional collection efforts . She advised me that she was not interested in completing or continuing what she started. I had been charged by UpCounsel for reviewing over 50 documents I submitted proving my case. My attorney even agreed it was definitely a breach of contract case . Ive spent over $1,600 with UpCounsel a complete waste because to continue I have to retain new counsel to prep and argue my Prima fascia case.
Honestly, I think she got cold feet because she is maybe not licensed in Tennessee to try this case of required. Im sure UpCounsel is great in their element. My case however has not established what that element is. I am not angry but would never seek assistance on any other case from UpCounsel. Very disappointed. That was my exact words to the attorney from UpCounsel who shall remain nameless. We both know who she is.”
“Not good, first two picks never responded, third pick completely avoided our concerns, did not give us plain English explanations, basically cleaned up the contract for the company, we have no idea what these clauses mean and have to find another lawyer elsewhere, would never advise using this platform again or tell my friends to use it. Pure garbage.”
“I’ve used UpCounsel before and will likely use it again — there are great attorneys on the platform (shout out to Quin who initially managed our scope and we were very happy working with him), and I appreciate the accessibility it offers. That said, my recent experience was unfortunately disappointing and felt a bit like a bait and switch.
We were very clear and communicative about our scope from the start. However, the initial documents delivered contained critical errors — the kind that could have created serious issues for us down the line. We had to go through everything ourselves and prepare a detailed correction document outlining what needed to be fixed.
Instead of acknowledging the importance of those fixes, the head attorney claimed they were going way above and beyond — essentially because we caught their errors and documented them for review. That response was frustrating and made it feel like we had somehow overburdened them, when in reality we were doing damage control. It’s a really poor way to start a professional relationship.
Toward the end of the engagement, we were told we’d need to pay more to complete the original scope because we were supposedly outside of a 30-day window — something buried on the site but never made clear (despite many emails within the 30 day window (in June) stating we would like consultation hours in July and team either ignored those comments in our emails or completely overlooked them). After some back and forth via email, they finally agreed to finish the scope, which included a promised 2-hour consultation across several items. What we got a single 30-minute session that offered general advice we pretty much already knew. It felt a tad rushed, surface level, and definitely not worth the extra effort. And I am not sure why they offered a consult around this to us.
Some attorneys on UpCounsel are great — and the platform is very useful — but this particular experience was disappointing, and I’d caution others to be extremely vigilant about reviewing work and clarifying expectations and timelines up front.”
