“The attorney, Sarah Max, and our engagement was not good. Communication was disjointed, she did not adhere to agreed upon payment scheduling, and then went inactive. If I was reviewing only her it would be a 1 star.
However, I reached out to UpCounsel support and was IMMEDIATELY relieved. You took my concerns seriously, remedied the situation, and offered that same support if anything else comes up. The reason I use UpCounsel is because of how easily I can connect with so many resources and because of the reassurance of the support you give. Thank you!”
“The service had some challenges, including unclear communication and difficulty understanding the initial report. That said, I did eventually receive the full document, and with improvements in transparency and accountability, this could be a strong service.”
“The attorney I found through UpCounsel was professional and helpful, and I appreciate having access to quality legal help so easily.
However, I was disappointed by the referral experience. I discovered UpCounsel through a friend, and after hiring a lawyer, I proactively contacted the platform to give them credit. Despite following up multiple times, I never heard back with a resolution. Meanwhile, I continue receiving requests to leave reviews—which makes it feel like customer feedback only matters when it’s about promotion, not policy.
Great service, but I hope UpCounsel takes user feedback more seriously—not just when it benefits their visibility.”
