Name: Van Ninja
Address: Transflex House, Teesway, Stockton-on-Tees, County Durham
Rating: 4.88

“everyone at van ninja was so helpful i can not thank them enough even when the van got delivered to the wrong place they made sure it was with us the next day”

Helpful Report

Posted 2 years ago

“Overall satisfied with van ninja, delivery took place when it was promised, however brand new van arrived needing a clean and vac inside, aerial wasn't installed and yellow writing on the window. Small things that could and should of been done before handover”

Helpful Report

Posted 2 years ago

“Overall everything was ok but After signing the lease documents I didn't have a delivery date. I made multiple phone calls to try and find out the date, the people I spoke to were polite but couldn't give me any idea. I found this very frustrating especially as on the day I was told the delivery date I had already phoned that same morning only to be told 'we don't know when we are getting the vehicle, it's out of our hands'. In the end it was just over 5 weeks wait which in my opinion was too long for a vehicle which was supposed to be in stock. I was told 3 to 4 weeks originally. I was very pleased to receive delivery of the vehicle on 16th June, However the is an intermittent fault with the electrics. Sometimes you can not turn on the air con at all, adjust the radio volume, adjust the fan speed which is stuck on full blast, and the buttons to access settings for the radio, phone, driver functions, vehicle setting do not work. Sometimes they do and so they don't. It really is very frustrating and I do not know what to do other than try and get it fixed at a local Vauxhall vivaro garage? Not great for a brand new van.”

Helpful Report

Posted 2 years ago

“Overall everything was ok but After signing the lease documents I didn't have a delivery date. I made multiple phone calls to try and find out the date, the people I spoke to were polite but couldn't give me any idea. I found this very frustrating especially as on the day I was told the delivery date I had already phoned that same morning only to be told 'we don't know when we are getting the vehicle, it's out of our hands'. In the end it was just over 5 weeks wait which in my opinion was too long for a vehicle which was supposed to be in stock. I was told 3 to 4 weeks originally. I was very pleased to receive delivery of the vehicle on 16th June, However the is an intermittent fault with the electrics. Sometimes you can not turn on the air con at all, adjust the radio volume, adjust the fan speed which is stuck on full blast, and the buttons to access settings for the radio, phone, driver functions, vehicle setting do not work. Sometimes they do and so they don't. It really is very frustrating and I do not know what to do other than try and get it fixed at a local Vauxhall vivaro garage? Not great for a brand new van.”

Helpful Report

Posted 2 years ago

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