“Excellent service from start to finish. The products were good quality, well packaged and arrived quickly. I had a small issue during fitting, but customer support responded promptly and were helpful throughout. It turned out to be an installation issue rather than a fault, and everything is now fitted and working perfectly. I would happily buy from Van Roof Rack again and recommend them to others.”
“Great service, ordered the required racking quite late in the day but turned up next day as stated.
No issues with the delivery everything was there and managed to get the rack fitted without any problems.”
“Excellent customer experience, good product at a reasonable price, but the customer service was outstanding, extremely helpful and quick to reply. Will definitely use again.”
Apologies for the delay in getting your order sorted, we can appreciate it's very frustrating. We've exchanged several emails with you, and the current situation is that part of your order has been misplaced in the DX delivery network. If DX can't locate the missing part in the next couple of days, we'll organise for a replacement to be dispatched. We'll make sure this is sorted.
