Hi David,
We have had afew issues with a flood and staff sickness which has impacted on our normally high levels of customer service for which I can only apologise. I understand our CS team is in contact and is working with you to resolve the issues.
Vapourcore Team
“Normally I have no problems with orders. Unfortunately this was not the case with my last order. Arrived quickly as usual but not the items that I had ordered. Contacted them, and 5 days later I'm still waiting to have my items replaced. Robert at customer services sorted the problem out & rectified it to my satisfaction.”
Hi There,
My apologies for the delay we have been dealing with the aftermath of some flooding which has disrupted our operations and created a backlog . Your replacements will be despatched and I have also added some points to your rewards account.
Vapourcore Team
Hi There
Thank you for the great review. We work Hard to maintain high levels of customer service. We look forward to your continued custom
Vapourcore Team
Hi There
Thank you for the great review. We work hard to offer a wide range of products at reasonable prices and turn orders around as quickly as possible. We look forward to your continued business.
Vapourcore Team
Hi There
Thank you for the great review. We work hard to offer a wide range of products at reasonable prices and turn orders around as quickly as possible. We aim for high quality products but there can be occasional manufacturing errors. which we will resolve if you do encounter one. We look forward to your continued business.
Vapourcore Team
Hi Olukemi
Apologies as we moved into our new warehouse last week and there were some issues with Royal Mail and other couriers collecting parcels. Things seem to be OK now, however some orders were a few days later than they should have been. Our customer service team will reach out to you after the bank holiday to arrange a suitable solution or credit. Apologies once again from all of us here at Vapourcore.
The Vapourcore Team
Hi Katie
Thank you for the 5 Star review. We work hard to offer a wide range of products at competitive prices and turn orders around as quickly as possible. We look forward to your continued custom.
Vapourcore Team
Hi Anonymous,
Thank you for the great review. We work hard to turn orders around as quickly as possible. We look forward to your continued custom.
Vapourcore Team
Hi Lynne,
We work hard to maintain high levels of customer service including keeping customers informed when we restock . Thank you for the great review. Have you seen the expanded range available with our new warehouse? There might be some new favourites. We look forward to your continued custom.
Vapourcore Team
Hi Gillian,
Thank you for the great review. We work hard to make ordering as easy as possible. We look forward to your continued custom.
Vapourcore Team
HI Wayne,
Thank you for the great review. We work hard to turn orders around as quickly as possible. We look forward to your continued custom
Vapourcore Team
Hi Gina ,
Thank you for the great review. We work hard to offer a wide range of products at competitive prices. Sadly our postage and packaging charge must reflect the cost to us from our packaging supplier and couriers on smaller orders. We do offer FREE postage on orders over a certain amount .
Vapourcore Team
“Fantastic company, always has what I need in stock and shipment is quick and if ordered before 2pm I get it the next day.
Would recommend this company to people”
Hi Jasmin
Thank you for the great 5 star review. We work hard to turn orders around as quickly as possible. We look forward to your continued business
Vapourcore Team
“I was very happy with my purchase. The flavours are great and it’s easy to use. The only thing letting it down is there is no charger supplied with the rechargeable vapes and no option to add one to your cart.”
“EXCELLENT! Very good service, very good prices, great fast delivery, very easy website so you can choose to browse or go straight to what you need, great sale items, cannot praise enough!”
Hi Jane ,
Thank you for your great review. We work hard to maintain a high level of customer service and an easy to use website. We look forward to your continued custom.
Vapourcore Team
“Fast delivery products always good very helpful when you get in touch sort things out straight away will not use any other company only vapourcore*****”
Hi Stacie ,
Thank you for the positive review and the recommendation . We work hard to maintain high levels of customer service and to turn orders around as quickly as possible. We look forward to your continuing custom.
Vapourcore Team
Hi Anonymous ,
Thank you for the positive review . We work hard to maintain high levels of customer service and to turn orders around as quickly as possible. We look forward to your ongoing custom.
Vapourcore Team
Hi Will,
Thank you for the great review. We work hard to maintain high levels of customer service. We look forward to your continued custom.
Vapourcore Team
Hi Anthony,
Thank you for the great review. We work hard to maintain high levels of customer service and turn around orders as quickly as possible. We look forward to your continued custom.
Vapourcore Team
