“Lovely photo frame, came well protected for delivery or so I thought. The black Wingfield Digby box had a tear in it as though it had been crushed at some stage. I needed the frame and its box for a gift the following day so had to give the damaged box. I would have contacted WD for a replacement if I had had sufficient time. I am surprised the damage wasn't noticed by the packer/ dispatcher.”
We are so pleased you like the frame and hope it was well received as a gift. We sincerely apologise for the damage to the box.
While we take great care in packaging our products to ensure they arrive safely, it seems this may have been compromised during transit. It's disappointing that the box arrived in such a condition, and we're sorry for the inconvenience this caused, especially since you needed it for a gift the following day.
Thank you again for your feedback, and we hope to provide you with a flawless experience next time.
Best wishes
The Wingfield Digby Team
