“I have used wyzant a lot and, as far as tutors go, there are some good tutors but there are also a lot of bad ones, who make false claims about their knowledge.
My complaint is with the wyzant system. During lessons, the connection gets lost for long periods of time. There is no way to speak to customer service.
The biggest issue is with the wyzant messaging system. On numerous occasions, I have sent messages to tutors only to go back and find out that those messages never went through. Recently, I attempted to cancel a lesson by messaging the tutor and, altough on my end the message appeared to go through, it did not and I was charged for a lesson that I did not get and didn't intend to have. Now, I have been going back and forth, via email, to try to recover my money.
I should not be held responsible for wyzant's technology issues!”
“If you want rates raised after an appointment has been scheduled and then folks to cancel at the last minute, by all means use Wyzant. But if you are looking for a reputable business whose members won't leave you in a lurch, RUN for the hills. You won't find that here. NEVER AGAIN will I use Wyzant.
I posted for the first and last time THREE weeks before a visit by a child I mentor in order to provide something special for her. I went with the first person who reached out. THREE weeks later the rates increased by $10.00/hour, which I did not complain about. I figured I'd use it in lieu of the tip I had planned to give her. Next day, she cancelled. This left me very little time to find an alternative.
Thank you very much for disappointing a child, Wyzant”
“As a reminder, your Wyzant accounts have been terminated, and you are prohibited from accessing our site for
any activity whatsoever. Please know, your accessing our site, or otherwise impersonating or representing
yourself as user of the Site, is, among other things, in direct violation of the Site’s Terms, constitutes criminal
activity, infringes on the use of the Wyzant trademarks, and has caused hardship to Wyzant. This letter serves
as a notice that Wyzant demands that you immediately cease and desist from using and/or accessing the
Site.”
“I am keen to bring to public awareness that the Wyzant platform is maintaining an unethical teacher database with so many customer complaints.
Some of the sites which list the complaints against unethical actions of Wyzant include:
https://www.highya.com/wyzant-reviews
https://www.bbb.org/us/il/chicago/profile/tutoring/wyzantcom-0654-88349022
I believe this is high time that I bring to customer awareness of the poor vetting of their instructors and next the resultant character defamation of the student through their platform and the instructors. As a business when it comes to handling students and education you need to be more careful and be able to have a proper validation of the teacher qualifications and the experience as Education service is not just another service. It handles youngsters. Wyzant list tutors who are house wives, who perform professional and odd jobs during the day/night. Next they list students who are currently undergraduates and High school students. All what the tutors are expecting from the student is send the assignment/material not the topic name in a standard exam board such as AP Chemistry. If you ask the tutor to explain a section in a standard High school syllabus such as CP US History, CP Latin or AP Chemistry the tutor becomes very rude and scolds you and says that is how he/she has been tutoring on Wyzant with his/her previous students and have collected 2000 hours.Some instructors list their hourly rate as $300-$500. I am not sure on what basis they do this. Next some instructors send a link from Wyzant asking for feedback and forcing to award 5 stars, if we do not do that they keep messaging and troubling the general life.
We have had the worst experience with this database/platform very recently. I created an account for my daughter to get assistance on clearing Highs school subject doubts time to time. We were so unfortunate that our database search always ended up with this unprofessional /not properly vetted instructor category and i thought that the Best fit for guarantee was correct and got few refunds from the poor teachers and at the same time we found some decent High school teachers who were great and knew what they are doing. We awarded good star ratings and we are in touch with them still through other education platforms like Varsity tutors. The trick here is that the Terms and conditions missed the most important clause like other established education platforms include that you can go on to keep searching the best instructor till you are satisfied and we will guarantee that wee will get you the best teacher for your student. Other unethical thing is that the Wyzant platform says that the student should not ask the teacher to complete the assignment, but the tutor says she/he is only doing answering the Homework. This is a pure academic dishonesty.
The best part is that when they deactivate the account of the student after deciding that they are unable to obtain the correct profit(after certain number of refunds for poor teaching), they list the student as a black listed consumer and then even if the student create another account with his/her credentials they deactivate your account saying that your account is a duplicate. This happened to me because my account got deactivated due to the 3 refunds from unprofessional teachers, next my daughter created an account under her high school account and they deactivated the account while a lesson was going on and then charged me from pay-pal for the incomplete lesson and the instructor also charged me as she was informed that my daughter's account is deactivated. Other part is that when your account get locked the tutors are messaging and calling my daughter and introducing other platforms and some like to go for reduce fees and some like to go for higher prices and next some called my daughter and called criminal as Wyzant baselessly locked the account for their profit purposes. Right now my daughter is going through a depression due to a character defamation done by one of the instructors from Wyzant after the account being locked. When i send an email asking what information regarding my daughter was sent to the instructor in order to list my daughter as a criminal all they do is sending this email:
"
Hello Gayani,
Personal information about Wyzant users is never shared without the consent of that user. Wyzant will inform tutors if a student account has been closed since we are no longer able to facilitate lessons with that student.
The accounts containing your information were closed in accordance with our Terms of Use. Wyzant considers this decision to be final and a representative will not be made available for further discussion.
Regards,
The Wyzant Team
www.wyzant.com
Questions? Visit our Help Center!"
I understand this was my mistake for using this Wyzant database for searching tutors and opening the second account under our daughter as well in order to merely to search a tutor from this database. I believe this is not a criminal activity as my daughter is completely separate individual from me and it's valid that we open two accounts under two different individuals and they tracking the personal messages on the accounts to maintain their business and intruding the privacy of individuals is incorrect. The way the Wyzant robot detected the second account was duplicate was merely through the message and video recorded lesson which is a clear privacy intrusion.
I advice the public to read the complaints listed under Wyzant and refrain from accessing this database due to the unethical nature of this platform, the resultant character defamation and the way Wyzant washes their hands after inappropriate action take place to your student.
There are other good platforms that i have started looking in to lately when i googled and found very good tutoring services and I regret over joining a platform that has an average rating of 2.2. Hopefully some more professional tutor databases comes up soon.
Next the final threatening email after closing my husband's account, my daughter's account and my mother's account was sent as follows considering all the accounts were duplicates as below.
As a reminder, your Wyzant accounts have been terminated, and you are prohibited from accessing our site for
any activity whatsoever. Please know, your accessing our site, or otherwise impersonating or representing
yourself as user of the Site, is, among other things, in direct violation of the Site’s Terms, constitutes criminal
activity, infringes on the use of the Wyzant trademarks, and has caused hardship to Wyzant. This letter serves
as a notice that Wyzant demands that you immediately cease and desist from using and/or accessing the
Site.
No justice for this and I still see this site being listed as top online education site.
The fake money back 3 "fit for guarantee" was the reason for closing my parent account.
My account was closed when i tried to help their instant booking student who needed to solve the assignment.”
