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“Bought a Xiaomi 13tpro in the official store in Westfield mall in London UK less than a year ago. Phone got some issues with battery and camera recently so I've tried to activate the 2 year international warranty that the store provided me after sale. That store UK closed in the meantime, (suddenly?) and as far I'm aware is the only one In the country. The salesman in the official store told that If I had any issue I should contact Xiaomi via chat line and activate the warranty via there. He even told me I could use that warranty if I was in Portugal Spain France etc., cause was a international warranty. I've even paid extra to get that type of warranty. To my surprise I contacted the chat line, and they couldn't find my IMEI in the warranty system. They said that I should contact the store and work with them what happened, so they refused to repair my phone and leave me to repair at my own costs in a local repair point.
My point is, have i bought a fake phone in the original store? Was all a scam and that's why the store closed suddenly? The store is Closed for good, and is the only one in UK. Should I fly to another country and visit a shop to repair my phone? This is beyond belief.
According to EU or UK laws, I have the right of 1 to 2 years warranty, so this is clearly I breach of contract.”
“t's a great device for the money,I used redmi a1 and i tried twice to break it by throwing it on wall, but its screen still working only sim problem occured.Strong mobile with amazing touch quality.”
