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Xplosiveape Reviews

1.4 Rating 102 Reviews
D
Happiness Grade
D

Delivery - Average

50.00%
Industry Average
Items arrives damaged. Holes in and split down seam. No customer service, emails ignored. Slow delivery and slow to refund and sort issues. Avoid this UK based scam company
posted 3 weeks ago - Ollie
I placed an order as it stared " sent with 24 to 48 hours " when placed. I today contact them to be told " they are on pre order and delivery within 10 days" . At no where on the item page does it say this. I won't order again. Stay away.
posted 1 year ago - John Roberts
Terrible. Made an order 14th Feb that's no recieved. Messaged their customer service 3 times since the 29 march and no reply. No order ever received. A quarter of a year just isn't an acceptable delivery schedule.
posted 3 years ago - Avoid them at all costs
A company that’ll take your money but you won’t receive your goods or you’ll maybe see them in a years time if your lucky, absolute shambles of a company, could be very successful IF they sent peoples stuff, only losing themselves as now nobody will order from them, big missed opportunity for them in the business. What a shame! And to be selling T-shirts for Ukraine yet not be sending out is a absolute DISGRACE using a war situation to make money probably not even send anything to the aid from the looks of what’s going on with the company and to not send these goods out yet still preach about next day delivery for other stock is a JOKE!!!
posted 4 years ago - Anonymous
If I could leave minus stars I would. Delivery is slow, like super slow. I ordered last year and still haven't received my order. Customer Service is non existent! They will ignore emails and Whatsapp messages. Shambles of a company! Hopefully you read this before ordering- avoid avoid avoid!
posted 4 years ago - Anonymous
Worst customer service I have ever come across, ordered 1st Jan, still no delivery. They have updated me with a Hermes tracking number but Hermes are yet to receive the package from Xplosive Ape. Don't answer whatsapp calls and response to messages is ridiculously slow and no resolution.
posted 4 years ago - SH
Please stay away from this absolute joke, fraudulent, ripoff merchant of a company! Over 6 weeks since my order and still no delivery.
posted 4 years ago - Dan Mills
Ordered on the 5th October stating 4 to 5 days delivery. Still received nothing and no answers to my messages or emails.
posted 4 years ago - Lee Whiteley
Sent a hoody back as directed by them as it was the wrong size, sent it recorded delivery and they received it the next day. Every email and WhatsApp message has been received and ignored this is now going into the second month that they’ve had my item and I’m still being ignored. I won’t be buying from them again and telling everyone I train with not to use xplosive ape again!!!
posted 4 years ago - Matt Whitfield
After 7 working days I got in touch to ask what was the progress with my item, they said it takes 7 working days for it to be dispatched from their warehouse even though on their website it states Royal Mail delivery is 3-4 working days.
posted 4 years ago - Anonymous