“Had trouble starting engine after it cut out. Pulled lead off spark plug to check and the wire came out of the spark plug lead. Only way to change is to strip engine down. Contacted XXX power tools & they said they don't repair at there local workshop anymore and to find somewhere local that does repairs. All places I tried wouldn't touch this engine with a barge pole as it wouldn't be economical to repair and would be cheaper to just buy another engine. Therefore I may as well just scrap the entire machine and attachments”
“The telephone contact with Neil Roberts was excellent. His courtesy, help and efficiency were the best I have encountered for many years. Nothing was too much trouble and adding to my order the next day was so easy. Everything was confirmed by email on rapid response and I can, hand on heart, say that the packaging was the very best I have ever had. Every single item was packed in its own boxes with bubble wrap then a thick layer of bubble wrap was placed on top of the items in a sturdy box and, as if that wasn't enough, the 5+ kilo package was film wrapped and sent by courier and arrived when he said it would! BEYOND AMAZING SERVICE. For the first time in a long time, even DPD excelled themselves. Thank you to Neil Roberts of XXX Power tools and Ian - DPD Driver. I will certainly purchase more from XXX Power Tools. 10 out of 10 for service, courtesy and efficiency.”
