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They are a horrible company. The refund policy is bad. They use customer money to earn interest. It's easy to take your money from your account within minutes but it will take them 2 months to refund you. This is a fraudulent act..
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posted 3 weeks ago
- Abiola
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Yoox absolutely refuse to accept this happened and will not refund me.
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posted 2 months ago
- Nicole Della-Ragione
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Very poor customer service product returned and no refund 3 month later
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posted 2 months ago
- Craig Stewart
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Two weeks later, instead of getting my refund, Yoox claimed I returned an item not bought from their website, which is absolutely untrue.
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posted 3 months ago
- Anonymous
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Worst Site ever, shipment don't arrive, and they give you hard time with the refund (Until this day have not received my refund), and last but not least worst customer service
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posted 5 months ago
- REEM MEGAHED
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The worst part is, I haven’t even received the item yet! When I contacted customer service to request a price matching or a refund for the price difference, they refused to accommodate my request.
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posted 5 months ago
- Anonymous
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Been waiting for the refund for more than 3 months. No money, no replies to my emails. Although i got the confirmation that the parcel is delivered. Fraud company.
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posted 6 months ago
- Anonymous
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Yoox have refused my refund saying I sent them an empty box. This is not true
Someone in warehouse is lying . I have been trying to get a refund for 4 months
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posted 6 months ago
- ""
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the boots were £58 and they offered me £6 refund.
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posted 1 year ago
- Jane Stevens
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Then repackaging, going to the post office, waiting about 5 more days plus for them to get it back, and then from five days to several weeks before a refund is issued.
”
posted 1 year ago
- Art
