YOPA Reviews

“ or 2nd I can have a full refund. ”

“ The new agent - Neill - never made contact, never answered any messages on the hub, never even viewed our property even though we had paid for the viewings package - in fact, the one time he did respond to a message on the hub was to ask me to text him instead! Viewings (as few and far between as they were) were being confirmed by the agent but not communicated to me, I had to conduct my own viewings because Neill was doing his own caseload plus the caseload of the first agent who left, so he didn't actually have time to do any viewings at all! I requested a refund of the £300 for the viewings package, which I did eventually get, but I still wasn't happy, because when I contacted my named person at YOPA to reduce our property so that it would appear on the newly-reduced listings, she neglected to tell us that there was a 2% threshold for this, so our property did NOT appear on these lists and when I called to ask why, she then told me there was a 2% threshold and my only option now was to reduce it by at least 2% of the NEWLY REDUCED price I'd already changed it to! When I made a complaint about this, I was offered a further refund of £150 as a 'sorry' - but this error (or deliberate ploy?) of theirs could possibly have cost us a sale. ”

“ After 4 weeks of YOPA's appalling and incompetent resolution team - they offered a refund of my fee. ”

“ I have lost a cash sale due to the agent simply deciding not to respond to the buyer or myself without notice or communication. They just stopped responding. I had to escalate twice to get a response from their head office. The administration support team are junior and inexperienced. I am now going to have to fight for a refund. DO NOT TOUCH THIS COMPANY. LESS THAN ONE STAR. ”

“ Asked for a refund as the experience was a shambles, and there response was. ”

“ We now have a solicitor looking over our contract with a few to getting a refund and moving away from this AWFUL company. ”

“ They agreed to refund me £150 out of the £1100 I paid to them, this was more than 3 months ago and after constant reminders I still have not received the agreed compensation. ”