YOPA Reviews

Name: YOPA
Rating: 1.49

1.5 Rating 548 Reviews

11 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 548 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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YOPA 1 star review on 21st December 2025

David D. Williams

YOPA 1 star review on 19th February 2025

Anonymous

Helen Webb

YOPA 1 star review on 15th February 2022

Rob

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had my house taken off the market by Yopa! Been with them 18 months and only had about 5 viewings. I paid £1500 upfront and now apparently it's reached its "marketing limit" today so they have given up. Shocking service. Took the money and did little more.”

Helpful Report

Posted 3 weeks ago

“I’ll never forget how close I came to giving up before Michael and team stepped in. I was overwhelmed and drained, but they met me with kindness, patience, and genuine care. They took the time to understand my situation, offered clear solutions, and made sure I was never left in the dark. Their consistency and warmth made me feel supported like family. Looking back, I’m beyond grateful — their dedication didn’t just solve my problem; it restored my faith in true customer care.”

YOPA 1 star review on 26th December 2025

Helpful Report

Posted 3 weeks ago

“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”

Helpful Report

Posted 1 month ago

“I strongly advise against using this real estate agency. The agent was unpleasant and did practically nothing. Furthermore, after the seller accepted my offer, he still insisted she choose another buyer. Avoid them at all costs.”

Helpful Report

Posted 2 months ago

“I have had the most horrible experience with Yopa much the same as everyone on here. They get you to sign into a fixed contract so you will have to pay whether you sell your house or not but the agent will do absolutely nothing. Mine was Ian from West Bridgford. The other estate agents said they have a terrible reputation. I have emailed Watchdog and I suggest everyone on here do the same.”

Helpful Report

Posted 2 months ago

“After putting my house on the market with Yopp hey over a year ago. The agent told me he had people on the books that would want to come and view and he would also have open days so advise me to sign up for the deal which was £1800 which I did. Over one year later, we have not had one person through the door. If you want to sell your property, do not use these people once they have your money, they have no interest at all. These are just the salesman on commission. You are much better off going with a local estate agent that knows the area and the proper property value. stay well clear of Yoppa.”

Helpful Report

Posted 2 months ago

“No incentive to sell your property as they know they’re getting paid anyway. Poor comms, poor advert and poor photos. £1,399 for very little. You get what you pay for!”

Helpful Report

Posted 2 months ago

“Swearing, rude , crass , vulgar , and abusive . I was called in error and heard abusive mumbling then I was hung up on . I called back the number and I was again subjected to rude , aggressive and abusive language when I made an inquiry into who was calling , then subjected to questions of a private nature by this vulgar woman under some misguided belief she had the right to interrogate me . More swearing followed when I refused and reminded her she had called and abused me , she hung up again . I am a firm believer in giving what you get so I called back again to get this disgusting woman’s voicemail where she was left some home truths about her unprovoked, unprofessional and unnecessary behaviour . A complaint followed to management who’s complaints procedures advise of a 72 hour response but given that there is and was no defence for this abuse that could not be denied ( incoming phone call documented evidence which matched a top representatives number) they sent an email promising a reply that never arrived nor will . Ms Lisa Taylor was the vile creature who behaved in a manner apparently acceptable by Yopa as when I received said email, which amounted to nothing , her boss Ms Megan Mc Millan showed the same audacity and unprofessionalism by addressing me with an over familiar and inappropriate manner by using my first name . Given it was a formal complaint and I am not a Client , friend ,family or colleague it is only fair to assume Ms Taylor got her rather distasteful training and advice from Ms Mc Millan . This will not bode well for yopa nor should it . A little politeness and humility as well as accepting accountability and responsibility are far better traits in business when dealing with the public audience . If this is the manner in which it is quite possibly you will be treated my advice is if you have any self respect AVOID THIS IGNORANT RUDE CRASS pretence of a professional company .”

Helpful Report

Posted 2 months ago

“I had terrible experience, first agent led me to believe that I will be on no-sale no fee option, while made me sign for pay later-after I asked couple of times beforehand if it I’ll be no-sale no fee. After I confronted him get upset that I call him lier. From 7 viewings booked 4 cancelled. Colleague of mine tried to book viewing-after 5 times calling eventually someone picked up the phone to say that there are no appointments available for the next 10 days-absolutely rubbish. If anyone willing to make a forum and do something more against that shameless company please count me in.”

Helpful Report

Posted 2 months ago

“I would highly advise to steer clear of Yopa. My property was marketed and shortly afterwards, an offer was made for the full asking price. The agent misled the buyers about the construction (but denied this). After 3 months of wasted time, the buyers pulled out (due to the construction/mis-information given) and what followed was several no-shows for viewings from the agent who eventually admitted these being down to personal issues. 10 months later, the house had not sold and the fee was due. I raised a complaint with Yopa and subsequently with the Property Ombudsman. Dealing with the Yopa complaints team was like dealing with robots. The complaints process was far from easy and they tried to "play down" the issues I had experienced. I have bought and sold properties over the years, and this has been the worst experience ever, causing a great deal of stress. Avoid at all costs.”

Helpful Report

Posted 3 months ago

“Very poor experience and service from start to well say until they cancelled the contract as I complained. The complaints process is incomplete and ineffective. They write all these great values but honestly operate a cow boy outfit and I would not trust YOPA with local agents or central teams. The central teams have zero empathy and skills, its just a huge waste of time, enegry and money. DO NOT USE - I wish I had seen some of these reviews before.”

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Posted 3 months ago

“Claudia was excellent, friendly, understanding of our situation and above all honest. She fitted in the valuation around our schedule and made the process quite easy.”

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Posted 3 months ago

“very poor service from the start, I've regretted instructing Yopa ever since. My agent is totally useless, one mess up after another and now I've made it clear I think she's rubbish, she seems determined to prove me right! A professional would try to prove you wrong or learn from their mistakes. I honestly think I know more about the property market than she does - I work in probate - she advised me a 2% reduction would shift my listing on RM but she was wrong and I had to tell her so - first reduction therefore a total waste of time so had to reduce further to move the listing. I won't list all the other cock-ups but my last email to the agent was totally ignored. Ugh.”

Helpful Report

Posted 4 months ago

“Shocking dishonest incompetent company. Read their 1 star reviews on trustpilot and you will see.”

Helpful Report

Posted 5 months ago

“I went with the £999 Core Package. The Yopa Agent told me this would cover me UNTIL THE FLAT WAS SOLD I had to take flat off the market..and am now neeeding to move and sell up. Yopa now tell me it was only a ten month deal. The rep who sold me the package has left. Feel others should be very careful”

Helpful Report

Posted 5 months ago

“I worked with Yopa in Brighton and Hove. Disastrous experience from start to finish. Please don’t use them. Go to a traditional high street agent.”

Helpful Report

Posted 5 months ago

“No keys for the property purchased, was told they would cover the cost of the locksmith then ghosted, no response from email or phone.”

Helpful Report

Posted 5 months ago

“several weeks of rubbish service. They get paid whether or not my house sells and it certainly shows! Their agent gives zero advice in achieving a sale and let me reduce the asking price before then advising a further £1k would have shifted the listing up on the online selling sites. Changes to the ad take ages, if I even get a reply to my requests. Feedback from the viewings? Nope. I so wish I hadn't instructed Yopa, they've been terrible and don't get me started on their terrible conveyancing partners (£200 for an ID check, what the hell?!). Would NOT recommend”

Helpful Report

Posted 5 months ago

“My ex wife entered into an agreement to sell the house via Yopa. It's been on the market for 5/6 months and only had on average, one viewer a month. We hear nothing from Julie the agent. Feedback is poor. Some of the viewings feel 'staged' even if they arent. The quality of the listing on Rightmove is poor. our 'agent' if you can call her that, was even rude to my son and told him to leave the house so she could show someone around. I dont think Yopa have any intention or desire to sell your house. That is not how they make their money. They sign customers up to 'deals'. Getting the deal is how they make their money. Not selling the house. Avoid at all costs. They are utterly useless. It feels like a huge con”

Helpful Report

Posted 6 months ago

“FROM THE INITIAL CONTACT TO THE FINAL RESULT, THEY WERE PROFESSIONAL AND EFFICIENT. THEIR PROMPT RESPONSES AND STRAIGHTFORWARD PROCESS MADE A DIFFICULT SITUATION MUCH EASIER. I RECEIVED MY FUNDS BACK WITHOUT DELAY. I’M EXTREMELY THANKFUL AND WOULD GLADLY RECOMMEND THEIR RECOVERY SERVICES.”

Helpful Report

Posted 6 months ago

YOPA is rated 1.5 based on 548 reviews