Similar to many other reviews. YOPA reactive not proactive . Advised huge drop on asking price within two weeks and again about 4 weeks later . I appointed another estate agent and the difference was immense . YOPA only seemed to get viewings if I had a viewing already booked with the other agent . Then no communication for months . I contacted their complaint dept who said everything had been carried out properly so I contacted the property ombudsman. They take ages too. They asked me for payment for the contract 3 months before it was due but on the due date... No communication , invoice . Nothing 2 months AFTER. I'd sold my house I got an email from the agent to tell me he had an interested cash buyer... So he didn't even know the house was sold. I still haven't paid due to the Ombudsman seemingly looking at the case ..Ironically they're having to work harder to get the money off me than they did trying to sell my house. Dozens of 1 star reviews say it all