I took the full package including viewings. In the sales pitch they make false promises about how flexible they are and can do next day and weekend viewings but none of it is true. My house was on the market with them for 2 months in which the agent failed to turn up for 2 viewings wasting time for potential buyers one of whom travelled for more than 100 miles. Had 3 different agents in the 2 months period which shows they have a high staff turnover and seemed like the agents have no clue about the areas. They agreed to refund me £150 out of the £1100 I paid to them, this was more than 3 months ago and after constant reminders I still have not received the agreed compensation.