“2nd time round to review this garbage! The illiterate at Yopa requested my last review should be blocked as they claimed it was offensive. I'd beg to differ. It was a true representation of my personal experience. In which case, here it is again for another go round.
Looking to pay through the nose and list your home on the property market with an advert written by a blind kid aged 5? Look no further (no pun intended) !
Adverts are fraught with grammatical errors, inconsistencies and accompanied by a floor plan more distant from the truth than a child minding advert by Ian Huntly claiming he's good with kids.
Find it necessary to complain and you'll be transferred to the resolutions team. Don't hold your breath! Learn to play a wood instrument and when you finally make it to performing live in the Albert Hall, they'll get back to you. Albeit not before you've been passed around more people than an STI in an orgy. Wait a further 10 days after that and you'll be transferred to somebody else on the resolutions team before you receive a phone call from Coco the Clown himself. I can only imagine that the 6 year old blind kid that created your advert in the first place has a substantially higher IQ than the cretin you are put in touch with. With an educated guess, I'd say that these parasites are scamming more cash from the general public than all of those losers who purchased toilet roll and hand sanitiser to sell on at outrageously hiked up prices during these testing times.
On the bright side though, next week, I could be dead.
On a serious note, if you value your property and your cash, use a real estate agent.”
“I put in an offer which was accepted by text and email. The following day I got a call saying they had another offer and can I up mine. My response was I have an agreement with you and the vendor by text and email the respondent was it dosent matter, they saw the property first so they have the right to make an offer. Will you up your offer! They made the offer a full day after mine had been accepted. Also the female was rude. My mortgage provider Rang her and she told me
Me how unprofessional she was at Yopa. BUYERS BEWARE. I WOULD RATHER FLUSH MY MONEY THAN DEAL WITH THEM AGAIN. I am only disappointed that I have to give Yopa one star.”
“Yopa are a terrible company I'm currently trying to buy a house through the company it's been 11 months the agent Tracy Chaplin does not answer her phone or respond to any messages left on the answering machine as to why the probate is taking so long and what is happening. The general call center are unable to help and give me email address to send questions to which I don't get replies.
“I made the mistake of choosing to sell my house through YOPA after reading the glowing 5-star reviews that I read on Trustpilot.
I have had a very bad experience with YOPA over an 18-month period and I wondered if I was alone, after all, everyone else seemed to have a great experience which did not match mine. Then I read reviews on other sites and found that I was very far from alone. YOPA are terrible.
The trouble began early. We accepted an asking-price offer after only a week on the market. All seemed well but our local agent suddenly disappeared after a few weeks. There was no explanation and no local replacement, our sale was now being handled by someone 200 miles away. No-one followed up our buyers and eventually, after spending the summer off the market “sold subject to contract” we contacted our buyers and found out that they didn’t have the money and had never been in a position to buy in the first place. By this time it was late autumn, we had a local agent again but she has never even visited the house. On the two occasions that she could have conducted a viewing (we paid for unlimited accompanied viewings) she was “busy” and asked us to do the viewings ourselves.
The real trouble started when we accepted our agent’s advice to enter our property for a YOPA Online auction. Their auction partners made a terrible mess of the process, even including the legal documents for a completely different property in the auction pack. We decided to end the auction at the earliest possible opportunity and gave notice to do so. When we finally sold the house, after the auction had ended, we were faced with a demand for £6300 from the auctioneers who had done nothing at all to facilitate the sale and who had no grounds for demanding the fee. It was outrageous but YOPA did nothing to help. After a very stressful 6-week ordeal, during which we nearly lost the sale, our buyers pointed out that YOPA had been in breach of GDPR law and the demand was finally dropped allowing our sale to be completed.
I have two pieces of advice.
Read reviews from different sites. There is something fishy about the way that reviews on Trustpilot always pick out a particular named person for special praise. Trustpilot’s guide to leaving reviews asks reviewers not to mention people by name. It is also odd that a negative review is quickly followed by several 5-star reviews which push the negative review off the bottom of the page.
Never, ever, under any circumstances accept an invitation to use YOPA online auctions.”
“Only leaving 1 star because no star is not an option. They were very keen until they got my business, advisor said the local agent has been in business for decades and knows the market very well. Agent came and took photos with a tablet, horrible quality, we had to hire a pro photog to retake the photos. That worked because soon after that we hadc our first viewing after being on market for a month without any interest. On the day of the viewing the agent missed the appointment, didnt show up on time to show the property to the buyers, I did it myself even though I paid for a package that included agent showing the property to buyers. Nevermind. The worst thing is that they tie you in a contract where you use their conveyancing team or you pay a penalty of £300. They like to keep it a secret though, I only found out about this after our house was sold through a lot more professional agent and Yopa came complaining about me not using their team. I had a call from yopa before this and we agreed that although nobody told me anything about this clause, I would use them to avoid the penalty after which the person promised they would send the instruction immediately as the buyers were waiting to start the process! Nothing came through obviously, the next time they contacted me with the instruction was after the house was sold and we were already moved into our new home so they took approximately 6 weeks to react!! A joke. I'm raising an official complaint and will do everything to leave a bad review on every platform.”
“Very poor service. First to view a property they were selling. Made an offer, and told the representative we would pay the full asking price if necessary. This happened on a Saturday afternoon, Monday received a txt, not to give us an answer regarding the offer made by ourselves. The txt was to let us know they had sold it to another party who were prepared to buy without searches and could complete within 28 days.
Disgusted in the treatment received. Beware,these people have not a shred of morality.”
“Avoid like the plague!!!!!
Avoid like the plague!!!!!
What ever you do, do not use this company to represent you, or use them to sell your property!!!
Be warned people, the scammers have more ethics than this company!!!
You cannot get through to the ‘call centre’ if you are lucky, you will be waiting in excess of 10 minutes.
I know, I’ve been testing the numbers to dial, direct and through the rightmove link, and check what they say about my property, each time saying it’s sold! When it’s clearly not!
Forget the 7 day a week operation too that’s promised, as I found out when they are now not open on Sunday’s, another lie!
They will try and sign you up to their preferred solicitors, avoid again, as they are hugely over priced, and try to charge you more than what’s quoted, as well as make huge, incorrect assumptions about your property, scary when you think they are supposedly legal representatives.
I’ve tried to raise this with the local ‘agent’ to be told the call centre is nothing to do with him, I would have thought as the customer facing yopa representative, the sloping shoulder behaviour, to move onto another victim is ever present.
I’ve raised this issue multiple times to the local yopa ‘agent’ a better description would be cowboys!
I am generating more viewing on my own property direct, using social media, than the muppets from yopa!
I’m also getting people knocking on my door, as well as posting contact details through my door, asking to view the property, as they either can’t get through to yopa, no call backs, or if lucky enough to get through, being told it’s sold!
I have raised this multiple times with both the local agent, and the yopa ‘call centre’ being told that this is resolved, far from it I’m afraid, as each day I carry out test calls, wasting hours of my day waiting to get through, to be told the same messages again, the property is sold!!!!
I’ve raised yet another complaint, explaining they yopa are in breach of the contract I have signed, for the services expected, to be told, well you have signed an agreement, again I have explained that yopa are not providing their side of the agreement, and I want it cancelling!!!!
Please, what ever you do, DO NOT sign up with these people, is the biggest CON ever!!!!!!”
“I viewed a house with Yopa agent in London. We liked it and put an offer forward 2 days later. The agent didn't particularly liked my offer. He never called me back to tell me whether it was accepted or rejected. After 2 weeks of waiting to hear back, I called up the central Yopa office and they told me they are not aware of my offer! ARE YOU KIDDING? AGENT NEVER COMMUNICATED MY OFFER TO SELLERS. This is completely against the law! Agents are obligated to communicate any offers they receive. While this one just disappeared from face of the earth, doesn't return my calls or emails. Honestly wtf?”
“No sale no fee utter scam !! I sold privately and they still reckon i owe them , a total shambolic experience, agent totally unproffesional, didn't do half that was promised , never answered phone etc etc etc , utter garbage pay more for a real estate agent as yopa dont have any of their own , they are all freelance non-employees and this is Yopa big get out of jail card as there is no direct redress, in other words its not their problem but yours!”
“Stay away ! very rude, very unprofessional all they want is your money DONT GO THERE ,sell your house with someone that wants to sell it not someone that will not even do the viewings , put your money to good use ( decent agent ) .”
“I normally hate reviews but as i am writing this i have asked the police to go to my house with a locksmith because for the second time in as many month my agent was sacked and now the new agent has gone missing. I have never met the new agent and he has not replied to over 20 messages or emails etc. Bear in mind that he was given the key to my house without me agreement or knowledge. Not only have a lost potential money and buyers but more importantly my family have been left in potential danger as a man i have never met or spoken to has the keys to my house and they don't even know where he is. I have just had a call from a member of the management team who said that they have spoken to my agent.... Never answered a call from me though. I will now longer be using yopa and will be taking action regarding the issues. How this business is still going i am not sure. I am not sure if Daniel Attia is aware of the issues but looking through reviews and forums it seems to be happening everywhere.”
“Looking to purchase a property (mine already sold) and saw one advertised by Yopa. Sent email asking for more information and receive no reply. i imagine the seller would be very unhappy if they new about this.”
“We are in the process of buying a house which is being advertised by YOPA and it’s been a nightmare. They have no idea how the Scottish system of buying and selling property works. They totally ignore our solicitors written and legal documents and only want us to use their online process. I would never ever use YOPA to sell a house.”
“You are blocking my sale from going through as you are insisting on me using your solicitor at an inflated price to account for your commission despite the fact my solicitor has already done most of the work. I would have to pay double! My solicitor plus your solicitor or I have to pay you £300 to release me and then still pay my solicitor. I am going to make a complaint to the Ombudsman about your business practice and see what he has to say about it.”
“Booking a viewing is a nightmare and unnecessarily complicated. First a phone call, the an email from Yopa saying a viewing has been requested, but no subsequent email about the viewing being confirmed. Do not sell with these people because buyers can't get viewings.”
“Had an offer we made on a property verbally accepted. The agent spoke to the seller who was (seemingly) happy with the offer and it was noted “under offer” on all advertising platforms. That was on the Saturday and our solicitor was to fax through the written offer on the Monday. So far so good. Except my solicitor couldn’t get hold of the agent and she didn’t respond to his messages. I had a call late in the afternoon to say another offer had come through that morning which was 4K more than ours - and the seller wanted us to match it. Now we are straying into gazumping territory and we don’t really tolerate that within our system here in Scotland. Plus it’s just a shitty thing to do. We’ve withdrawn our offer and have had no contact from Yopa. We are about to sell but now we’ve had a taste of how these big call centre estate agents operate we won’t touch them with a barge pole. Beware buyers and sellers”
“As a buyer Yopa have been a nightmare. They never contact you back, and when my offer was revised and then accepted they didn't resubmit memorandum of sale for 3 weeks. The seller is using their solicitors and so far it has taken 4 weeks and still they are not responding to my solicitor or anyone.....terrible!”
“Yopa and their agent Joanne Deen scammed me out of £1900. Once they take your money they no longer care. After five weeks of no contact I sacked Joanne, I will get my money back. Thankfully I paid via credit card.”