YOPA Reviews

1.5 Rating 410 Reviews
12 %
of reviewers recommend YOPA
1.5
Based on 410 reviews
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YOPA 1 star review on 12th July 2022
Helen Webb
YOPA 1 star review on 15th February 2022
Rob
YOPA 1 star review on 8th September 2020
Rebekah
YOPA 1 star review on 8th September 2017
Anonymous
YOPA 1 star review on 25th August 2017
Faizan
Anonymous
Anonymous  // 01/01/2019
I would not recommend Yopa to anyone. We was first visited by Phill Williams last year and was filled with all the hope and joy that we could sell our home. He but it on for once price to start with which was overpriced for the area but then are neighbour but her house on the market with another estate agent and we was contacted by Phill asking us to drop are price so we did as once again was told that it would push to sell. Few weeks on and we had our first viewing who went to both property but they went with ours. Phill informed us that we wouldn’t have anything to pay till the sale of the house had gone through which we was happy with. That was it no contact with Phill two months after we should have moved and our buyer was been a real pain and with only days then from signing the house over our buying pulled out. As it had fallen through we was told we had to pay so was happy to take our 1k. My husband had a call from someone called Richard to say it would show it’s back on the, then had an email from Phill to advise that we sent our house to auction. Still no call from Phill Williams even though my husband has tried to call him. We then decided to change estate agents and my husband phoned Yopa Saturday morning to say we wasn’t interested no more with them. He then had another email from Richard to say that they will remove it and within less than 5min it was gone. My feeling about the company is that they just want your money and not really bothered about selling your house. I will be putting in a formal complaint.
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Posted 1 week ago
Yopa ? More like joka !!!!! A friend of mine (as I wasn’t getting enough viewings) made out she was interested in my property so a viewing was set up The Agent could not have been less negative telling her that I wouldn’t listen to the fact the house is over priced and needs modernising , kept looking at his phone heavy sighing ,yawning Like she was taking up his time How rude I then spoke with Yopa office and demanded to know why this viewer had left such negative feedback and they started to say negative things about my friend I said I’ll sell the house myself as I was paying an extra £500 for the agent to sell it of the £1499 payment after 10 months I have now noticed that they have taken my property off Rightmove and yet they still Expect me to pay in July ?????? I don’t think so Just want to clarify that 11 Sparth Rd M401QH is not on the market with Yopa , it should be , but it isn’t !!!!! What an I to do when it comes to payment ? Because I’m not going to pay Not a penny
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Posted 1 week ago
Do not use or go anywhere near YOPA. I was miss-sold their product. Their local Warrington agent, Alex Beswick, did not explain their pay later plan. I asked if their contract was the same as traditional estate agents - no sale no fee, he replied “yes”. He sent me a contract by E-mail which I could not open. He instructed me to “just sign it”. After 6 weeks and 4 views I contacted him and cancelled the contract. Eight months later I received a bill for £1,399. I contacted the property Ombudsman and received a decision 12 months later, due to a huge backlog of cases. They replied I would have to pay as their contract, which I could not open, stated if property not sold within 8 months I would have to pay a fee of £1,399. So if looking to sell your property, stick to a traditional street estate agent with the no sale no fee agreement. At least Dick Turpin wore a mask.
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Posted 1 week ago
I phoned yopa to value my house and put it on the market in a month time as I was going to travel. I received few phone persistent calls in which this agent wanted to get my keys and start the viewings while I was away… I told them I did not want that. On my return from my holyday. I received phone calls and messages from this agent in the area of Weston super mare called Annie, avoid this agent as she does not behave professional and address you in a familiar way . Hey lovely” hey honey etc… When finally made an Appointment to see her, she took a week to respond then she changed the appointment 4 times , and on the day that she was due to come. She told me she had troubles with her car.. I cancelled work loosing money in order to be in the house. I could not believe how unprofessional and unreliable this agent was. So I decided to cancel and not to use Yopa. Follow this … I received an abusive text from this agent. What a lucky escape
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Posted 1 week ago
Based on our experience: AVOID!!!! Gross misconduct / mal-practice from one of their agents based out of their northern area! He mislead my daughter, who has come out of an abusive relationship, lives alone with a young child too, into believing she could sell her house without the very costly expenses of going to court and overriding her x-partners agreement. He used some ‘smoke and mirrors’ tactics to suggest he had been in touch with ‘authorities’ … the HMRC, to reassure her that indeed the house could be put on the market without full consent, had my daughter sign up to a 19 month deal, where, if even if the house did not sell, she would have to pay high costs. He suggested that when the sales was on the verge of being completed, he would personally go round and make her x sign on the dotted line! I have now complained 3 times and also through their ‘official’ complaints channel, but to no avail. Based on this overall experience, I believe Yopa to be just a cheap, money making organisation, who will do anything to make a buck! Zero ethics, poor communication, zero response to complaints, no proper vetting of their staff!!! Their representative in this case just a typical grabbing, commission based salesman! Next step, solicitor! 🤬
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Posted 2 weeks ago
I was sick of them and I didn’t even get an agent to come and assess my house for sale. I answered the social media advert, and I got a phone call, I said I wasn’t going to be ready for some months and I gave them a date to call me back. They then proceeded to call me week after week until I finally just told them to get lost. Looking at the reviews on here, it was a lucky escape. When I give them a date to call me back, I expect a call on that date. I don’t expect to be spammed with calls in between time. I blocked their calls.
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Posted 2 weeks ago
Absolutely disgraceful consumer trap, terrible service and leaves you paying £1999 for nothing except for some average photos. Shocking how a modern company takes advantage by verbally persuading clients to take the pay later option as opposed to no sale no fee. I was wholly taken advantage of and given false assurances just to ensure I signed the contract. As soon as I signed my agent dropped off a cliff with exception of 2 viewings, one of which he barged in unannounced whilst I was on a call and blocked in my neighbour. He then failed to give me back my spare keys despite persistent requests, a concerning security risk. And now I’m being chased by them and debt collectors to pay £1999. It’s a disgrace and a joke. Clearly hidden commissions for the agents - this company needs a full investigation. Trust pilot reviews also suspicious given the feedback here… Avoid avoid avoid.
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Posted 1 month ago
Where do we start our first agent was a Liar did not tell us about pay when you sell and we made a complaint about him for other reasons as well. The second agent we seen once and that was the day of the booked viewing she did not know anything about the area. So could not answer any of the info ie local bus and doctors. We made our first complaint. But the to top it all went had a booking for 5/2/24. And they turned up but agent didn't so we had to show them round he did not phone them or us to say he was not coming. They was going to email him after the viewing we was on our way out so they could look round without us being here.. I text him to say viewing had taken place he said he would phone me on the Tuesday 6/2/24 and we are still waiting for that call. I have sent email after email and nobody has phoned left messages or emails back. What a waste of time. We get a message about a viewing the day before no problem about that but the last person said she had booked it before that.
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Posted 1 month ago
Asked Yopa to value and sell the property. Visited took photos then the next step was to put on the market. But then the agent phoned just before doing so and said she was leaving Yopa and would get an alternative lady to call. So the alfernative lady called another day but not from Yopa but Purplebricks!? Who asked for Purplebricks. Wasted time. Not how I go about it. Then no followup call or returned call from that one even considering all of this. So used a local agent in a branch instead! Who are professional.
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Posted 1 month ago
Bad ,very Bad..They had almost a year to sell my House,They didn't sell it and I still had to PAY THE COMMISSION
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Posted 2 months ago
Yopa sold the house to 2 buyers, and I was the spare. Never told me the seller already exchanged with somebody else. Awaiting refund 3 weeks and still no money. Avoid because you never know how many other buyers is involved and you are wasting your time.
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Posted 3 months ago
HIDDEN FEES AVOID!!! HOUSE SALE HELD AT RANSOM REGUSING TO SEND INFORMATION TO MY LEGAL TEAM. Sadly it started out great witha good agent saying all the right things showing me packages and deals. Then after being told I can use my own solicitor it's not a problem on the pay later model £1300 and change. Turns out you have 300 extra to OPT OUT of using a solicitor you made clear you would not use. I'm currently having my legal team go over this and where I stand I have been assured via the ombudsman uk services I'm legaly entitled to my money being returned due the misuse of the sales act. Very disappointed the agent knew all along I had my own legal team within my existing buisness I own. I intend to make this public so others do not fall into thos trap holding my sale infomation hostage and would not pass it to my solicitor unless I paid 300 to OPT OUT 🤔
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Posted 3 months ago
I have just read all the negative reviews about Yopa. Why did I not find this site before I signed up! The local estate agent consigned to me seemed very polite, agreeable, smart and said he had been doing this for a very long time. He did not explain the ten month rule to me properly and never offered me a No Sale No Fee option. I had so much trouble with him, that I had to lodge a complaint with Head Office and stop him doing the viewings. I now wish to take it off with them, but apparently I cannot and have to pay them in March. Even, then I cannot go anywhere else, unless I wish to loose my money. I cannot afford to do this. Has anyone been successful in getting out of their contract due to incompetency? I feel really stupid, as I am usually so careful.
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Posted 3 months ago
0 stars would of been more appropriate but unfortunately 1 is the lowest available. Richard who told me he could sell my flat without any problems and that Yopa were better than any high street branch. Richard sold me the speal and I went with yopa expecting a quick sale. 8 months later and only 4 viewings after 4 complaints of lack of service. Richard stated he had given me free viewings worth 299 but asks when I am available to do viewings. Richard stated he had put my property on social media, no link provide nor anything to prove so. Richard updated the photos to a more professional look then tried to tell me those pictures had been on since it when live, basicly calling me a lier. Richard is absolutely full of BS and I cannot emphasise just how much I would not recommend him and Yopa. Neither have done their upmost to sell my property, instead just add me to their collection of unhappy clients.
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Posted 3 months ago
I would not recommend using YOPA after my terrible experience with them. The day of viewing I felt pressured into having YOPA sell my home and I was completely misled by the agent who promised a stress free service. He advised I go with the buy now pay later option as in his words “I will definitely sell your house within 10 months”. But that was all false advertising - a con to get me to sign my money away for nothing. Ever since that day I have not heard from nor have had any contact with the agent who reassured me I was dealing with a company I could trust - how wrong was he. I have tried to contact the agent on multiple occasions, requesting the for sale sign be put up - which still hasn’t been done months later. I have asked for new photos of the house to be taken since the agent insisted on doing them that day, even though I had expressed multiple times the house was not ready so wouldn’t be capturing it’s full potential. I have asked if the agent still has my house key as it was given on the day of sign up but again no response. I now have a new agent but only aware of this due to the online account. I’ve not had any contact from him to update or introduce himself. I have messaged on the online account and via his mobile number (which states he has read my messages) with no response. It’s been almost seven months of no contact from TWO agents at YOPA and my house has still not sold or had one viewing but I am expected to pay £1,399 to a company who has done absolutely nothing for my property or me other than add more stress and financial worry. My experience with YOPA has been very poor and I would not advise anyone to go with them. I wish I knew what I know now so I could have avoided YOPA completely.
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Posted 4 months ago
Please beware of the opt out not to share your contact details with the seller via the yopa platform. It's not that obvious and we ended up pestered constantly by the vendors once we put an offer in and this ended up quite advisarial even after we asked the lawyers to stop them contacting us. It really should be an opt in rather than opt out thing. Best left to the lawyers.
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Posted 4 months ago
Avoid wasting you time and Monday. Tried to view twice and they keep change the time and dates. Avoid this company.
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Posted 4 months ago
Too many problems. No vetting of viewings or help from agent. Rudeness and sarcasm from Sales. Agent suggested Core.Not aware of Collections Dept. Like it is planned that everyone who leaves pays £999 regardless.
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Posted 4 months ago
I have had my property up for sale with Yopa since August, holly regen from chester as been Dealing with this from the start and all I have been told is lies after lies, I’m a complete fortune out of pocket after instructing my solicitors and doing surveys on a property, holly has been dishonest from the start and as told compulsive lies, after I confronted her as I have spoken to the ( potential buyer ) of my property she was in denial, I would not use this company and not recommend it to any of my friends or family and my advice is to stay well clear, all they want is to sign you up and they are not interested if they sell your property or not, I feel that I have need taken advantage off to a different level and wonder how many more people she as mislead this is clearly not acceptable ( DO NOT USE THEM ) it’s your own fault if you do
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Posted 4 months ago
Do NOT engage Yopa to sell your house! My house went on the market on 11th August, less than a week earlier 3 other properties on the street were listed. I had plenty of viewings but absolutely no feedback whatsoever. The other houses sold in 4-6 weeks and a further listing sold in 2 weeks. I decided to cancel my contract with Yopa and am disgusted at having to pay £999 as all they did was advertise (complete with misleading photos which l was assured are standard) and book viewings. Having not got another agent, they said the house was overvalued and basically Yopa staff don't need to put the effort in because they already have your money
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Posted 5 months ago
YOPA is rated 1.5 based on 410 reviews