Name: YOPA
Rating: 1.49

“FROM THE INITIAL CONTACT TO THE FINAL RESULT, THEY WERE PROFESSIONAL AND EFFICIENT. THEIR PROMPT RESPONSES AND STRAIGHTFORWARD PROCESS MADE A DIFFICULT SITUATION MUCH EASIER. I RECEIVED MY FUNDS BACK WITHOUT DELAY. I’M EXTREMELY THANKFUL AND WOULD GLADLY RECOMMEND THEIR RECOVERY SERVICES.”

Helpful Report

Posted 1 day ago

“FROM THE INITIAL CONTACT TO THE FINAL RESULT, THEY WERE PROFESSIONAL AND EFFICIENT. THEIR PROMPT RESPONSES AND STRAIGHTFORWARD PROCESS MADE A DIFFICULT SITUATION MUCH EASIER. I RECEIVED MY FUNDS BACK WITHOUT DELAY. I’M EXTREMELY THANKFUL AND WOULD GLADLY RECOMMEND THEIR RECOVERY SERVICES.”

Helpful Report

Posted 1 day ago

“FROM THE INITIAL CONTACT TO THE FINAL RESULT, THEY WERE PROFESSIONAL AND EFFICIENT. THEIR PROMPT RESPONSES AND STRAIGHTFORWARD PROCESS MADE A DIFFICULT SITUATION MUCH EASIER. I RECEIVED MY FUNDS BACK WITHOUT DELAY. I’M EXTREMELY THANKFUL AND WOULD GLADLY RECOMMEND THEIR RECOVERY SERVICES.”

Helpful Report

Posted 1 day ago

“My experience with YOPA has been nothing short of frustrating and disappointing — it felt like an organised system designed to take your money, whether or not they actually help sell your property. From the outset, the local agent, Ben O'Neill, assured me that it was a "seller's market" and strongly encouraged me to go for the most expensive marketing package, subtly implying it would lead to better visibility and more viewings. I trusted his advice, but that trust was quickly eroded. In three months, I received only one viewing, and even that felt staged — the prospective buyer was in and out in under two minutes, and I received no feedback whatsoever. That was the extent of YOPA’s "efforts" to sell my property. Eventually, I had to cancel the process, yet I am still being forced to cough up £2,500 as per their contract — despite receiving little to no value for money. Taking the matter to the Property Ombudsman turned out to be a complete waste of time, as they sided with YOPA, unsurprisingly. My advice: ✔️ Print out the contract and read it thoroughly — not once, but multiple times. The devil is in the detail. ✔️ Understand that YOPA gets paid whether they sell your home or not, so they have no real incentive to go all out for you. ✔️ Stick with your local estate agents who offer a "no sale, no fee" arrangement. That model puts the pressure on them to perform, unlike YOPA’s upfront fee model or pay later. YOPA is all marketing and no results. Don’t fall for the smooth-talking agents and their vague promises. AVOID THEM AT ALL COSTS. I WISH I COULD RATE THEM A 0 STAR”

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Posted 2 days ago

“Me and my partner viewed a house that is (still currently) being advertised under Yopa. We first found it on Zoopla and tried multiple times to book a viewing. We finally got a response after a couple of months and when we viewed it, the current owner was the one to let us in to look around - not an estate agent. The owner informed us that she had barely had any interest in the property other than a couple of viewings, she hadn't been informed that we had been trying for months to view the property. After a day or two we messaged Yopa to ask if the current owner would accept the exact listed price (they had been asking for "offers over"). We said we would be willing to make an offer for the asking price but because of a few worrying issues with the house we couldn't offer higher than that. We didn't hear anything back. A couple of weeks passed and I saw that the listing price had been substantially decreased so I emailed Yopa again to ask what had happened, receiving two separate responses which didn't respond to my question or concerns but instead tried to push me into making a formal offer. I finally managed to start getting actual responses when I pointed out (for the second time in our conversation) that me and my partner had already made an offer on another property that was much smaller but didn't need any work doing to it. We had already made significant headway towards buying the other property but we had originally seen the Yopa property first (the online advert) and we preferred it in a lot of ways. However because of the delay in getting a viewing, delay in responses to our queries, relatively aggressive insistance that we make a formal offer (seemingly a necessity in order receive responses from Yopa) and the extortionate processing fees for ID checks etc (around £200 off the top of my head, compared to around £60 with our current estate agent), all on top of the fact that Yopa didn't even provide an estate agent to let us into the property and left it down to the current owner - we ended up not going with the Yopa property. 90% of our decision was down to Yopa's extremely bad service. If we had been able to view it when we first enquired, we would have been living in that house right now. If Yopa had responded to our initial informal offer, we would have been in the process of buying it. As it stands, the property is still available at £10k less than what we offered and we are weeks away from completing a sale on a different property which had only been on the market for a couple of weeks before we viewed it. Our current estate agent has been on point every step of the way, really highlighting just how dreadful Yopa is. I feel awful for the current owners of the property that's still up for sale. Yopa are ripping off both sellers and potential buyers, avoid them at all costs.”

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Posted 4 days ago

“they don't care if your house sells as they get paid anyway, that much is obvious. Changes to your ad to try to drum up business? Sound advise on how to increase viewings? Easy comms and quick responses? No, no and no. Yopa sucks, avoid!”

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Posted 6 days ago

“In my opinion, they don’t communicate, yet quick to withdraw the sale board and the ad on Rightmove after a complaint relating to bad service, within minutes. When contacting the complaints dept you simply get thrown the terms and conditions…. If they reach out to you once every 4 weeks, thats classed as acceptable. Monies were taking from our bank, despite withdrawing 6 months early. We are now dealing with the financial ombudsman. I’m also purchasing through YOPA and after 4 months have received communication once from them. I’m left, dealing with updates etc from my solicitor. Disgraceful service, yet enthusiastic when taking fees”

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Posted 2 weeks ago

“In my opinion, they don’t communicate, yet quick to withdraw the sale board and the ad on Rightmove after a complaint relating to bad service, within minutes. When contacting the complaints dept you simply get thrown the terms and conditions…. If they reach out to you once every 4 weeks, thats classed as acceptable. Monies were taking from our bank, despite withdrawing 6 months early. We are now dealing with the financial ombudsman. I’m also purchasing through YOPA and after 4 months have received communication once from them. I’m left, dealing with updates etc from my solicitor. Disgraceful service, yet enthusiastic when taking fees”

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Posted 2 weeks ago

“I’ve had an awful experience with Yopa—twice. Most recently in 2025, I instructed them to re-list my tenanted property and clearly told them to arrange viewings through my letting agent (Dixons). They ignored this, scheduled viewings without access, and cancelled on buyers last minute. Their agent even told me it was "not their responsibility" to arrange access—completely unprofessional. The result? Wasted time, lost buyers, frustrated tenants, and no sale. This happened before in 2021 too, proving they haven’t improved. They offered me £50 and a “featured listing” as a resolution, which is an insult after the damage caused. Avoid Yopa if you want your property taken seriously or handled professionally. I'm now pursuing the matter through the Property Ombudsma”

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Posted 1 month ago

“Absolutely useless avoid avoid avoid paying them for doing absolutely nothing”

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Posted 3 months ago

“Avoid.”

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Posted 3 months ago

“Avoid at all costs. I don't even know where to begin. But I know where it ends. With me paying £1,200 for NOTHING. Honestly - steer clear of them.”

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Posted 3 months ago

“Keep well away. You tell them a sale price, then automatically they want a £10k buffer to work with One month later they want you to reduce the sale price. Then they get house buying companies to offer ridiculously low offers. To try and convince you to drastically reduce the price. I will be involving the Ombudsman about this.”

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Posted 4 months ago

“Lots of sales chat about how house would sell quickly. 6 viewings over 10 months and £1800 to pay when no sale. Employed good local estate agent and no problem.”

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Posted 4 months ago

“Everything basically paid you and did the work ourselves”

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Posted 4 months ago

“Tried to book a viewing through an agent who doesn't know what bloody day it is Booked for Saturday 22nd Feb at 12.30 She changed it to the 20th Feb for 13.15 Cancelled this viewing as unable to make weekdays and messaged Said she doesn't do Sunday viewings. Confirmed the 22nd of February 2025 is in fact Saturday and not Sunday. They clearly don't want to do any viewings.”

YOPA 1 star review on 19th February 2025

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Posted 4 months ago

“Not impressed! Not professional no viewings a complete waste of time BEWARE!!”

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Posted 5 months ago

“Yopa is unjustly claiming £1,200 after my sale fell through due to the buyer's frustration and eventual withdrawal. This entire process dragged on for 10 months. I was assigned a solicitor by them, which required extensive micromanagement on my part. Their agent, despite being young and inexperienced, added to my frustrations as I constantly had to chase for updates. They provided me with a solicitor but insisted they are not affiliated with their services, raising further concerns about the support I received. Going to watch dog with this , must not be the only person, their doing this to. Stay away from this company and its solicitors ..”

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Posted 5 months ago

“Avoid at all costs. My parents chose Yopa to sell their house. They regret their decision, no sale, 1 viewing, Unprofessional staff, months of silence from agent, incorrect information on house details which we had to highlight. No sale but had to pay fee. I feel that as Yopa have a guaranteed payment from you they don't actually have to do anything to sell your house, there is no incentive for them to do so and their attitude mirrors this!”

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Posted 5 months ago

“Unprofessional. Lost all details within 1 day then sent emojis asking for them again. DO NOT WASTE your time with these jokers.”

Helpful Report

Posted 5 months ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

YOPA Reviews