Name: YOPA
Rating: 1.49

“I think if you’re reading these, you’d be mad to go with Yopa quite frankly. There are so many negative reviews on here I simply don’t need to go into detail, I saved this for trustpilot where I looked initially and wish I’d seen these first. Terrible experience, got a catalogue of issues and now with the ombudsman. Avoid!”

Helpful Report

Posted 1 week ago

“⭐ 1 star — I would give 0 if I could.My mum instructed Yopa to sell her home, with Brett Howarth acting as the estate agent. Unfortunately, our experience has been extremely upsetting and, in my view, completely unacceptable. My mum and I live together and are buying our next property together, yet Brett advised my mum not to discuss decisions she was making with me. I found this particularly concerning given that those decisions directly affected both of us. The most serious issue relates to our original buyer. We were told that, based on the buyer's survey, my mum's property would not be mortgageable and were led to believe that the original buyer was no longer proceeding. We subsequently discovered that the buyer had a mortgage in place and, crucially, that she believed WE had pulled out of the sale. In other words, we were being told the buyer had pulled out, while the buyer was apparently being told that we had pulled out. The buyer was reportedly heartbroken when she discovered what had happened and had also made several attempts to contact Brett which, we understand, went unanswered. During this time, we were being encouraged towards a cash buyer who Brett told us he had known for around 15 years. Given everything that happened, I believe this raises extremely serious questions about how the sale was being handled and whether there was a conflict of interest. I am not claiming to know Brett's motives, but I believe Yopa needs to investigate this thoroughly and explain exactly what happened. Thankfully, we discovered the situation before completing a sale to the cash buyer and potentially losing our original buyer. Aside from these serious concerns, I also found Brett's communication rude and unprofessional. Having previously sold three properties, I have never experienced anything like this with an estate agent. We have now submitted a formal complaint to Yopa and are awaiting their response. I hope Yopa takes this extremely seriously, investigates the communications and circumstances surrounding both buyers, and provides us with a proper explanation. If the matter is not satisfactorily resolved, we intend to pursue the appropriate external complaint and regulatory channels. Based on our experience, I cannot recommend Yopa. Absolutely appalling experience.”

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Posted 2 weeks ago

“BEWARE OF YOPA Been on the market live since xmas 2025 and had 1 viewing! They are billing me now for £1800! And they have also said they are under no obligation to keep advertising my property. Sales people used instead of estate agents who didn't tell me this. Didn't even put my house on their own website until month 8”

Helpful Report

Posted 1 month ago

“Unprofessional Service, Misleading Pricing, and Flawed Agent Oversight!! I'm writing to share my genuine experience selling a property with Yopa (Gravesend area). My experience was marked by flawed initial guidance, complete lack of proactive communication, and severe service failures: Misleading Price Valuation: The property was initially listed at £525,000 upon the strong recommendation of the sales representative, promising strong buyer interest. Across the active listing period, the listing generated 40,174 online searches and 962 advert views, yet yielded zero genuine viewing requests. Overpricing the property at the outset completely ruined its initial market momentum. Disparaging Property to Buyers: During mystery shopper test calls conducted to observe inquiry handling, Yopa's call handlers actively discouraged buyer interest and explicitly criticized the property's condition. In Yopa’s official complaint outcome, their Customer Resolutions team reviewed the call recording and confirmed in writing that their representative stated the property condition was "not desirable" to a potential buyer. Lack of Account Management & Internal Disconnect: Throughout the listing, there was zero proactive support or strategy advice offered. Furthermore, while the account was under formal dispute and Ombudsman review, their automated collections department continued pursuing payment due to a total lack of internal communication. I offered a fair and reasonable settlement to cover third-party marketing costs (photography and floor plans), which was refused. I strongly advise prospective sellers to think twice before trusting their property to Yopa.”

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Posted 1 month ago

“Yopa are shockingly bad at selling houses!!! I list my flat with the Hounslow local expert and she could not of been anymore useless, within less that 3 week she was telling me to reduce the price by £25k, even though she "was positive it was worth what she valued it for " after refusing to reduce the price 6 times over the 8 months I was listed with her and only 3 viewings in the whole time, with no feedback on the portal from any viewers and a fictitious investment buyer i never found out any info about I eventually sacked them off. After numerous failed emails and what's apps with her and no movement on the sales we parted ways but I still have to pay my fees. I have never met such a useless, unprofessional bunch of liars in all my days, and I used to be an estate agent., AVOID AT ALL COSTS. Especially in the London Hounslow area.”

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Posted 3 months ago

“I rarely leave reviews, but my experience with Yopa has been extremely disappointing and, in my opinion, raises serious concerns about how transparent their service really is. If you’re considering using them, my strongest advice is this: do not rely on what is said during the initial visit. Take the time to read every part of the agreement carefully—more than once. In my case, key terms were not clearly highlighted, and I later found myself committed to paying £1,499 over 10 months, regardless of whether the property sold. When I raised this, the matter was passed to an internal “investigation” team. Unfortunately, this process felt ineffective and did not address the core issue. It gave the impression of a system designed to defend the agreement rather than fairly review the situation. What made things worse was the lack of communication after signing up. There was no proactive follow-up, no meaningful updates, and no effort to explain why viewings were not happening or what could be improved. Reaching out for support was also difficult, with little to no response. From my experience, the service did not match the expectations set at the beginning. For a company operating at this scale, I expected far better transparency, communication, and accountability. To anyone considering them: • Read the contract thoroughly and question everything • Get all assurances in writing • Be absolutely clear on payment obligations, especially fixed fees There are other agents and platforms that offer more transparency, better communication, and in some cases more flexible or cost-effective options. This has been a frustrating and expensive lesson, and based on my experience, I would not choose to use them again.”

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Posted 5 months ago

“Title: Deeply disappointing experience – vulnerable customer exploited I would not recommend Yopa to anyone, especially those with vulnerabilities or complex circumstances. My wife, who is formally classed as severely mentally impaired and under adult social care, was pressured into signing a contract she did not understand. She believed she was selecting a No Sale No Fee option, but was instead locked into a Pay Later agreement with hidden referral fees and cancellation charges. Yopa marketed our jointly owned property without my consent, failed to verify ownership, and ignored safeguarding responsibilities. Their agents made no effort to assess capacity or ensure my wife had authority to act on behalf of both owners. Despite providing medical evidence and raising serious concerns, their investigation dismissed everything with generic responses and references to “clickwrap” agreements. The process has been distressing, confusing, and deeply unfair. Vulnerable adults should not be left to navigate complex legal contracts alone, especially when grief and trauma are involved. Yopa’s systems are not fit for purpose, and their handling of our case has been both negligent and insensitive. Avoid if you value transparency, safeguarding, or basic professionalism.”

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Posted 7 months ago

“By the time I contacted Barbara, I was overwhelmed and emotionally drained. A complex financial issue involving $389,000 had escalated beyond anything I could manage alone. From the beginning, the Barbara team brought structure and reassurance to the process. They listened carefully, explained each step in simple terms, and stayed in constant communication so I was never left guessing. Their patience and understanding helped ease the stress I had been carrying for weeks. Because of their dedication and skill, the situation was resolved successfully, and I was able to regain control of both my finances and my peace of mind. I’m incredibly grateful for their support.”

Helpful Report

Posted 7 months ago

“By the time I contacted Barbara, I was overwhelmed and emotionally drained. A complex financial issue involving $389,000 had escalated beyond anything I could manage alone. From the beginning, the Barbara team brought structure and reassurance to the process. They listened carefully, explained each step in simple terms, and stayed in constant communication so I was never left guessing. Their patience and understanding helped ease the stress I had been carrying for weeks. Because of their dedication and skill, the situation was resolved successfully, and I was able to regain control of both my finances and my peace of mind. I’m incredibly grateful for their support.”

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Posted 7 months ago

“Worst company ever from overvaluing property, lack of local area property market knowledge, disability discrimination and lack of support, poor information, advice and guidance. The complaints team are total joke and despite what the complaint is they disagree. I wish that I never used Yopa.”

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Posted 7 months ago

“Just had my house taken off the market by Yopa! Been with them 18 months and only had about 5 viewings. I paid £1500 upfront and now apparently it's reached its "marketing limit" today so they have given up. Shocking service. Took the money and did little more.”

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Posted 8 months ago

“I’ll never forget how close I came to giving up before Michael and team stepped in. I was overwhelmed and drained, but they met me with kindness, patience, and genuine care. They took the time to understand my situation, offered clear solutions, and made sure I was never left in the dark. Their consistency and warmth made me feel supported like family. Looking back, I’m beyond grateful — their dedication didn’t just solve my problem; it restored my faith in true customer care.”

YOPA 1 star review on 26th December 2025

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Posted 8 months ago

“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”

YOPA 1 star review on 21st December 2025

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Posted 9 months ago

“I strongly advise against using this real estate agency. The agent was unpleasant and did practically nothing. Furthermore, after the seller accepted my offer, he still insisted she choose another buyer. Avoid them at all costs.”

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Posted 10 months ago

“I have had the most horrible experience with Yopa much the same as everyone on here. They get you to sign into a fixed contract so you will have to pay whether you sell your house or not but the agent will do absolutely nothing. Mine was Ian from West Bridgford. The other estate agents said they have a terrible reputation. I have emailed Watchdog and I suggest everyone on here do the same.”

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Posted 10 months ago

“No incentive to sell your property as they know they’re getting paid anyway. Poor comms, poor advert and poor photos. £1,399 for very little. You get what you pay for!”

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Posted 10 months ago

“Swearing, rude , crass , vulgar , and abusive . I was called in error and heard abusive mumbling then I was hung up on . I called back the number and I was again subjected to rude , aggressive and abusive language when I made an inquiry into who was calling , then subjected to questions of a private nature by this vulgar woman under some misguided belief she had the right to interrogate me . More swearing followed when I refused and reminded her she had called and abused me , she hung up again . I am a firm believer in giving what you get so I called back again to get this disgusting woman’s voicemail where she was left some home truths about her unprovoked, unprofessional and unnecessary behaviour . A complaint followed to management who’s complaints procedures advise of a 72 hour response but given that there is and was no defence for this abuse that could not be denied ( incoming phone call documented evidence which matched a top representatives number) they sent an email promising a reply that never arrived nor will . Ms Lisa Taylor was the vile creature who behaved in a manner apparently acceptable by Yopa as when I received said email, which amounted to nothing , her boss Ms Megan Mc Millan showed the same audacity and unprofessionalism by addressing me with an over familiar and inappropriate manner by using my first name . Given it was a formal complaint and I am not a Client , friend ,family or colleague it is only fair to assume Ms Taylor got her rather distasteful training and advice from Ms Mc Millan . This will not bode well for yopa nor should it . A little politeness and humility as well as accepting accountability and responsibility are far better traits in business when dealing with the public audience . If this is the manner in which it is quite possibly you will be treated my advice is if you have any self respect AVOID THIS IGNORANT RUDE CRASS pretence of a professional company .”

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Posted 10 months ago

“I had terrible experience, first agent led me to believe that I will be on no-sale no fee option, while made me sign for pay later-after I asked couple of times beforehand if it I’ll be no-sale no fee. After I confronted him get upset that I call him lier. From 7 viewings booked 4 cancelled. Colleague of mine tried to book viewing-after 5 times calling eventually someone picked up the phone to say that there are no appointments available for the next 10 days-absolutely rubbish. If anyone willing to make a forum and do something more against that shameless company please count me in.”

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Posted 10 months ago

“I would highly advise to steer clear of Yopa. My property was marketed and shortly afterwards, an offer was made for the full asking price. The agent misled the buyers about the construction (but denied this). After 3 months of wasted time, the buyers pulled out (due to the construction/mis-information given) and what followed was several no-shows for viewings from the agent who eventually admitted these being down to personal issues. 10 months later, the house had not sold and the fee was due. I raised a complaint with Yopa and subsequently with the Property Ombudsman. Dealing with the Yopa complaints team was like dealing with robots. The complaints process was far from easy and they tried to "play down" the issues I had experienced. I have bought and sold properties over the years, and this has been the worst experience ever, causing a great deal of stress. Avoid at all costs.”

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Posted 11 months ago

“Very poor experience and service from start to well say until they cancelled the contract as I complained. The complaints process is incomplete and ineffective. They write all these great values but honestly operate a cow boy outfit and I would not trust YOPA with local agents or central teams. The central teams have zero empathy and skills, its just a huge waste of time, enegry and money. DO NOT USE - I wish I had seen some of these reviews before.”

Helpful Report

Posted 11 months ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

YOPA Reviews

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