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YOPA Reviews

1.5 Rating 526 Reviews
12 %
of reviewers recommend YOPA
1.5
Based on 526 reviews
Customer Service
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Email, Telephone, Live Chat
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YOPA 1 star review on 19th February 2025
Anonymous
YOPA 1 star review on 19th February 2025
Anonymous
YOPA 1 star review on 19th February 2025
Anonymous
YOPA 1 star review on 19th February 2025
Anonymous
YOPA 1 star review on 12th July 2022
Helen Webb
YOPA 1 star review on 15th February 2022
Rob
YOPA 1 star review on 8th September 2020
Rebekah
2
Anonymous
Anonymous  // 01/01/2019
Me and my partner viewed a house that is (still currently) being advertised under Yopa. We first found it on Zoopla and tried multiple times to book a viewing. We finally got a response after a couple of months and when we viewed it, the current owner was the one to let us in to look around - not an estate agent. The owner informed us that she had barely had any interest in the property other than a couple of viewings, she hadn't been informed that we had been trying for months to view the property. After a day or two we messaged Yopa to ask if the current owner would accept the exact listed price (they had been asking for "offers over"). We said we would be willing to make an offer for the asking price but because of a few worrying issues with the house we couldn't offer higher than that. We didn't hear anything back. A couple of weeks passed and I saw that the listing price had been substantially decreased so I emailed Yopa again to ask what had happened, receiving two separate responses which didn't respond to my question or concerns but instead tried to push me into making a formal offer. I finally managed to start getting actual responses when I pointed out (for the second time in our conversation) that me and my partner had already made an offer on another property that was much smaller but didn't need any work doing to it. We had already made significant headway towards buying the other property but we had originally seen the Yopa property first (the online advert) and we preferred it in a lot of ways. However because of the delay in getting a viewing, delay in responses to our queries, relatively aggressive insistance that we make a formal offer (seemingly a necessity in order receive responses from Yopa) and the extortionate processing fees for ID checks etc (around £200 off the top of my head, compared to around £60 with our current estate agent), all on top of the fact that Yopa didn't even provide an estate agent to let us into the property and left it down to the current owner - we ended up not going with the Yopa property. 90% of our decision was down to Yopa's extremely bad service. If we had been able to view it when we first enquired, we would have been living in that house right now. If Yopa had responded to our initial informal offer, we would have been in the process of buying it. As it stands, the property is still available at £10k less than what we offered and we are weeks away from completing a sale on a different property which had only been on the market for a couple of weeks before we viewed it. Our current estate agent has been on point every step of the way, really highlighting just how dreadful Yopa is. I feel awful for the current owners of the property that's still up for sale. Yopa are ripping off both sellers and potential buyers, avoid them at all costs.
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Posted 1 day ago
they don't care if your house sells as they get paid anyway, that much is obvious. Changes to your ad to try to drum up business? Sound advise on how to increase viewings? Easy comms and quick responses? No, no and no. Yopa sucks, avoid!
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Posted 3 days ago
In my opinion, they don’t communicate, yet quick to withdraw the sale board and the ad on Rightmove after a complaint relating to bad service, within minutes. When contacting the complaints dept you simply get thrown the terms and conditions…. If they reach out to you once every 4 weeks, thats classed as acceptable. Monies were taking from our bank, despite withdrawing 6 months early. We are now dealing with the financial ombudsman. I’m also purchasing through YOPA and after 4 months have received communication once from them. I’m left, dealing with updates etc from my solicitor. Disgraceful service, yet enthusiastic when taking fees
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Posted 2 weeks ago
In my opinion, they don’t communicate, yet quick to withdraw the sale board and the ad on Rightmove after a complaint relating to bad service, within minutes. When contacting the complaints dept you simply get thrown the terms and conditions…. If they reach out to you once every 4 weeks, thats classed as acceptable. Monies were taking from our bank, despite withdrawing 6 months early. We are now dealing with the financial ombudsman. I’m also purchasing through YOPA and after 4 months have received communication once from them. I’m left, dealing with updates etc from my solicitor. Disgraceful service, yet enthusiastic when taking fees
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Posted 2 weeks ago
I’ve had an awful experience with Yopa—twice. Most recently in 2025, I instructed them to re-list my tenanted property and clearly told them to arrange viewings through my letting agent (Dixons). They ignored this, scheduled viewings without access, and cancelled on buyers last minute. Their agent even told me it was "not their responsibility" to arrange access—completely unprofessional. The result? Wasted time, lost buyers, frustrated tenants, and no sale. This happened before in 2021 too, proving they haven’t improved. They offered me £50 and a “featured listing” as a resolution, which is an insult after the damage caused. Avoid Yopa if you want your property taken seriously or handled professionally. I'm now pursuing the matter through the Property Ombudsma
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Posted 1 month ago
Absolutely useless avoid avoid avoid paying them for doing absolutely nothing
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Posted 3 months ago
Avoid.
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Posted 3 months ago
Avoid at all costs. I don't even know where to begin. But I know where it ends. With me paying £1,200 for NOTHING. Honestly - steer clear of them.
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Posted 3 months ago
Keep well away. You tell them a sale price, then automatically they want a £10k buffer to work with One month later they want you to reduce the sale price. Then they get house buying companies to offer ridiculously low offers. To try and convince you to drastically reduce the price. I will be involving the Ombudsman about this.
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Posted 4 months ago
Lots of sales chat about how house would sell quickly. 6 viewings over 10 months and £1800 to pay when no sale. Employed good local estate agent and no problem.
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Posted 4 months ago
Everything basically paid you and did the work ourselves
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Posted 4 months ago
Tried to book a viewing through an agent who doesn't know what bloody day it is Booked for Saturday 22nd Feb at 12.30 She changed it to the 20th Feb for 13.15 Cancelled this viewing as unable to make weekdays and messaged Said she doesn't do Sunday viewings. Confirmed the 22nd of February 2025 is in fact Saturday and not Sunday. They clearly don't want to do any viewings.
YOPA 1 star review on 19th February 2025 YOPA 1 star review on 19th February 2025 YOPA 1 star review on 19th February 2025 YOPA 1 star review on 19th February 2025
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Posted 4 months ago
Not impressed! Not professional no viewings a complete waste of time BEWARE!!
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Posted 5 months ago
Yopa is unjustly claiming £1,200 after my sale fell through due to the buyer's frustration and eventual withdrawal. This entire process dragged on for 10 months. I was assigned a solicitor by them, which required extensive micromanagement on my part. Their agent, despite being young and inexperienced, added to my frustrations as I constantly had to chase for updates. They provided me with a solicitor but insisted they are not affiliated with their services, raising further concerns about the support I received. Going to watch dog with this , must not be the only person, their doing this to. Stay away from this company and its solicitors ..
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Posted 5 months ago
Avoid at all costs. My parents chose Yopa to sell their house. They regret their decision, no sale, 1 viewing, Unprofessional staff, months of silence from agent, incorrect information on house details which we had to highlight. No sale but had to pay fee. I feel that as Yopa have a guaranteed payment from you they don't actually have to do anything to sell your house, there is no incentive for them to do so and their attitude mirrors this!
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Posted 5 months ago
Unprofessional. Lost all details within 1 day then sent emojis asking for them again. DO NOT WASTE your time with these jokers.
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Posted 5 months ago
Similar to many other reviews. YOPA reactive not proactive . Advised huge drop on asking price within two weeks and again about 4 weeks later . I appointed another estate agent and the difference was immense . YOPA only seemed to get viewings if I had a viewing already booked with the other agent . Then no communication for months . I contacted their complaint dept who said everything had been carried out properly so I contacted the property ombudsman. They take ages too. They asked me for payment for the contract 3 months before it was due but on the due date... No communication , invoice . Nothing 2 months AFTER. I'd sold my house I got an email from the agent to tell me he had an interested cash buyer... So he didn't even know the house was sold. I still haven't paid due to the Ombudsman seemingly looking at the case ..Ironically they're having to work harder to get the money off me than they did trying to sell my house. Dozens of 1 star reviews say it all
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Posted 5 months ago
Very disappointing.I bought a house they where selling.The Agent made sure he was there for every viewing.He did nothing but tell me a pack of lies to buy the property.The vendor akso took items i had paid for,and they lied about that too
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Posted 5 months ago
They overvalued our property and then pressurised to reduce once they had our business. Two viewings in over 3 months and I had to do one myself as the agent would not do weekend viewings. I now realise that once the fixed fee is in place, they don't need to try any more as this is payable after 10 months even if the property is not sold.
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Posted 6 months ago
Avoid this estate agent at all costs! My experience was frustrating and disappointing. After my property failed to sell with Yopa due to poorly trained staff, and inadequate support, we had to switch to another agent who sold it within a week. Yopa even removed our property from the market without consent after we raised a complaint about their poor service. On top of that, they caused unnecessary stress by attempting to take the full fee prior to it selling, which led to issues with my bank. Even after selling it with another estate agent, Yopa still wanted the fees! We don't believe we should have paid the full fee for such poor service. If you're selling, look elsewhere, in fact go to your local estate agent not an online one like Yopa.
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Posted 6 months ago
YOPA is rated 1.5 based on 526 reviews