“I was initially afraid that paying up front for this type of thing would leave them little motivation to sell my property. What I hadn't considered was that the time this would show up would act be after I had an offer.
Normal agents don't get paid until completion, and so they care about the deal getting done. I accepted my offer 3 months ago and no sight of exchange.
Agent doesn't care or respond, why would he he got paid months ago.
Other issues were already frustrating me - the ad pictures were terrible, the agent kept moving my viewings to the following Saturday so he didn't have to do them - really poor even by estate agent standards. All tolerated as I thought pay peanuts get monkeys.
Well it wasn't really that much cheaper than using a real estate agent and now I'm spending far more on storage and losing on lost rental income so this was all in all a terrible idea. Just use a normal agent. They are motivated to sell the property both at advertising stage and after the offer. They also care about increasing your offer, whereas my Yopa agent just wanted any offer I got to go through.
Basically the obvious issues with this model are real and present and I'm now paying for being so stupid as to pay an estate agent up front.
I also got a slightly cheaper rate from Yopa in exchange for using one of their referred solicitors.... Surprise surprise, they are appalling too. No replies for weeks, they don't seem to know what's going on.
Do not use this company, unless it's literally £4-5,000 cheaper than an agent you will likely regret it. I haven't saved anything in the end and the stress is definitely not worth it.
Shame, really wanted this to be the answer to having to deal with rubbish estate agents but I suppose it makes sense that the very worst of them end up in the fixed fee market. Obvious really.”
“Selling the house was good. Once that was done we heard nothing, no response to any correspondence. Quite rude messages back, changed agent 3 times. I've moved out and the agent (who initially got the move date wrong) still hasn't collected the keys from me.”
“This is a shame of a company. They told me to turn down an offer as I should expect to get 12% more.
Two weeks after signing up with them, they contacted me and told me to drop the price 10% (as he had more done more research than then their local rep) . They continually told me to keep droping the price until it went below the original offer price. They then told me I should rent not sell the property (I think this was more for their selling stats) .
Almost 2 years on the market and I've eventually sold the house, 5% lower than the original offer, paying taxes and costs for 2 years. This was higher than what they said I should do the price to.
People who came to see the property were not vetted, some complained of communication with Yopa. They included other estate agents trying to sell me their services. So I ask what did Yopa do other than cost me money.
Once they lie to get your money they just keep getting you to drop the price talking a load of........”
“I could write this review a 100 times and give a different interpretation each time, however, the final common denominator would be the same, in my experience was very disappointing and exceedingly stressful.
That said, I did eventually achieve a sale, however, had I not been very experienced in property as a developer, it would most certainly would’ve been a different story.
I won’t go overboard into my personal experience in detail, I’d be here quite some time, although I will generalise my areas of concern.
This particular property was in Scotland and as my career and all my previous experience has been in England, I had no experience of the different marketing and legal procedures, of which there are plenty.
On that basis I felt it prudent to carry out some research and due diligence, which I felt I did satisfactorily as to make an informed decision who and what service to use for my sale.
Note, I would strongly advise you try to overlook the very attractive price and concentrate on provision of service & performance. On this occasion, I allowed myself to be somewhat swayed by the overall price for the service's I required. And paid the price.
As I was located some 500 miles from the property in a different country, I decided to use an online agent over a local high street option. I needed as a must have, an agent / service to be contactable with good communication, a good marketing presence, hosted viewing service, good local market experience, access to quality legal and conveyancing services at reasonable fees. Basically the full month.
YOPA, on face value appeared to provide all of this and some, with an online hub / portal where I could log in and have all of my property details amongst a host of other functions at a very attractive price, its Trustpilot reviews were also very good.
I did say I wouldn’t go into great detail of my personal experience, as most situations will differ with many variables changing scenarios and subsequent outcomes.
What I will do is generalise my view with a brief account.
Cost - Excellent in comparison to other like for like services.
Services offered - Excellent, with the full range of what’s required.
Online marketing - Good, on most of the ones you’ll want, Rightmove, Zoopla etc., although missing from 1 or 2 others in Scotland.
Online customer portal - Potentially, very good - Reality, average with a few glaring flaws of functionality & seemingly obvious functions missing.
Online contact-ability / communication - Poor, many a frustrating occurrence trying to communicate with my personal online agent/advisor, ended up raising a complaint over this issue. Which was addressed eventually by management.
Local agent performance - Awful. While I’m sure in general walk of life a very nice lady, in the context of acting as my allocated agent, terrible. With a bubbly and keen demeanour and a declared 15 years + experience, all was overshadowed by terrible communication with bad advice & decision making. Very poor preparation for viewings. No longer with YOPA.
I must say at this stage, my property had to taken offline for some weeks as I had to make an official complaint regard my local agent and various other provision of service issues, compounded by an unsatisfactory service provided by a 3rd party recommended by YOPA.
* In my opinion all third party services recommended by YOPA all proved to be overpriced and low on quality.*
Resolution service / team - Very good, while I believe I strong grounds on which to receive a greater reimbursement, I was happy with the final agreed outcome. They actually became my point of contact overseeing my account to completion of sale as was my dis-satisfaction with other individuals & departments. Good consciencesness of customers situations.
In conclusion, I strongly feel had I not personally stepped up to rattle their tree and sort out many an issue, provide details, spreadsheets and marketing information along with supplying fact sheets to local agent, I sincerely doubt a sale would have been achieved at the agreed sale price any time soon. Unless you’re prepared to be very hands on with a good understanding or experience of property markets and transaction services, tread very, very carefully.”
“I’ve only given two stars because we actually somehow managed to complete and receive our keys on time... however. A very stressful experience with Yopa and would never use again as a buyer or seller. Issues from the start with new (we suspect phantom) offers being put on the table to try and force us to increase our already accepted offer. Our Yopa contact didn’t respond to a single email throughout the 3 month process. We almost lost the property due to a down-valuation and Yopa leaving it till the last day to negotiate with the seller on a lower price. Lack of comms from Yopa was the most disappointing and stressful part - we resorted to withholding our number in order to get our Yopa rep to actually answer the phone to us in the end - even our solicitor couldn’t get responses from them! Very unimpressed.”
“The agents are never available at times that suit potential buyers. They don't keep you updated on what is happening, they don't respond to messages through the site, and they change arrangements at the drop of a hat. As it's my money they are chasing, I find this attitude rude, sloppy, and unprofessional. I complained to a very polite man on the Yopa number who said they charge only £1500 per property, and they are therefore inundated with properties to sell. My complaint is that it's my money they are chasing and I want better value and people who can fit in with my schedules, not agents who demand I fit in with theirs.”
“Lack of communication! Solicitor doesn't reply to emails. Apparently the buyer's Solicitor doesn't have access to phones, email etc. Our fault we believed the publicity. Just want this over and will never use or recommend them.”
“Saleman quite pleasant, however don’t waste your money with this company. They overvalue your house to get the business .
A lot of money to get onto Rightmove.
They sell and forget and move onto their next client”
“You are blocking my sale from going through as you are insisting on me using your solicitor at an inflated price to account for your commission despite the fact my solicitor has already done most of the work. I would have to pay double! My solicitor plus your solicitor or I have to pay you £300 to release me and then still pay my solicitor. I am going to make a complaint to the Ombudsman about your business practice and see what he has to say about it.”
“Booking a viewing is a nightmare and unnecessarily complicated. First a phone call, the an email from Yopa saying a viewing has been requested, but no subsequent email about the viewing being confirmed. Do not sell with these people because buyers can't get viewings.”
“promising the world and delivering a small village, in the middle of no-where, with no running water or electricity.Potential viewers/buyers have complained to me personally of the service as they can,t reach yopa, we were offered cash as a sale and they would not provide a memo of sale citing the reason as "anti-money laundering regulations" as if theyr,e some type of mafia bosses.In the end, the buyer(who lives 50 yards from the sale property)asked us to provide my solicitor details directly to theirs to get things sorted-try the other sites first.”
“So far, as a buyer, a lot of work to even arrange a viewing of the property; poor phone lines; no one calls back; agents that do not even care if they recorded an email address correctly... Shame, but yet another case that you get what you pay for.”