I could write this review a 100 times and give a different interpretation each time, however, the final common denominator would be the same, in my experience was very disappointing and exceedingly stressful.
That said, I did eventually achieve a sale, however, had I not been very experienced in property as a developer, it would most certainly would’ve been a different story.
I won’t go overboard into my personal experience in detail, I’d be here quite some time, although I will generalise my areas of concern.
This particular property was in Scotland and as my career and all my previous experience has been in England, I had no experience of the different marketing and legal procedures, of which there are plenty.
On that basis I felt it prudent to carry out some research and due diligence, which I felt I did satisfactorily as to make an informed decision who and what service to use for my sale.
Note, I would strongly advise you try to overlook the very attractive price and concentrate on provision of service & performance. On this occasion, I allowed myself to be somewhat swayed by the overall price for the service's I required. And paid the price.
As I was located some 500 miles from the property in a different country, I decided to use an online agent over a local high street option. I needed as a must have, an agent / service to be contactable with good communication, a good marketing presence, hosted viewing service, good local market experience, access to quality legal and conveyancing services at reasonable fees. Basically the full month.
YOPA, on face value appeared to provide all of this and some, with an online hub / portal where I could log in and have all of my property details amongst a host of other functions at a very attractive price, its Trustpilot reviews were also very good.
I did say I wouldn’t go into great detail of my personal experience, as most situations will differ with many variables changing scenarios and subsequent outcomes.
What I will do is generalise my view with a brief account.
Cost - Excellent in comparison to other like for like services.
Services offered - Excellent, with the full range of what’s required.
Online marketing - Good, on most of the ones you’ll want, Rightmove, Zoopla etc., although missing from 1 or 2 others in Scotland.
Online customer portal - Potentially, very good - Reality, average with a few glaring flaws of functionality & seemingly obvious functions missing.
Online contact-ability / communication - Poor, many a frustrating occurrence trying to communicate with my personal online agent/advisor, ended up raising a complaint over this issue. Which was addressed eventually by management.
Local agent performance - Awful. While I’m sure in general walk of life a very nice lady, in the context of acting as my allocated agent, terrible. With a bubbly and keen demeanour and a declared 15 years + experience, all was overshadowed by terrible communication with bad advice & decision making. Very poor preparation for viewings. No longer with YOPA.
I must say at this stage, my property had to taken offline for some weeks as I had to make an official complaint regard my local agent and various other provision of service issues, compounded by an unsatisfactory service provided by a 3rd party recommended by YOPA.
* In my opinion all third party services recommended by YOPA all proved to be overpriced and low on quality.*
Resolution service / team - Very good, while I believe I strong grounds on which to receive a greater reimbursement, I was happy with the final agreed outcome. They actually became my point of contact overseeing my account to completion of sale as was my dis-satisfaction with other individuals & departments. Good consciencesness of customers situations.
In conclusion, I strongly feel had I not personally stepped up to rattle their tree and sort out many an issue, provide details, spreadsheets and marketing information along with supplying fact sheets to local agent, I sincerely doubt a sale would have been achieved at the agreed sale price any time soon. Unless you’re prepared to be very hands on with a good understanding or experience of property markets and transaction services, tread very, very carefully.