Nick Chapman
I made the mistake of choosing to sell my house through YOPA after reading the glowing 5-star reviews that I read on Trustpilot. I have had a very bad experience with YOPA over an 18-month period and I wondered if I was alone, after all, everyone else seemed to have a great experience which did not match mine. Then I read reviews on other sites and found that I was very far from alone. YOPA are terrible. The trouble began early. We accepted an asking-price offer after only a week on the market. All seemed well but our local agent suddenly disappeared after a few weeks. There was no explanation and no local replacement, our sale was now being handled by someone 200 miles away. No-one followed up our buyers and eventually, after spending the summer off the market “sold subject to contract” we contacted our buyers and found out that they didn’t have the money and had never been in a position to buy in the first place. By this time it was late autumn, we had a local agent again but she has never even visited the house. On the two occasions that she could have conducted a viewing (we paid for unlimited accompanied viewings) she was “busy” and asked us to do the viewings ourselves. The real trouble started when we accepted our agent’s advice to enter our property for a YOPA Online auction. Their auction partners made a terrible mess of the process, even including the legal documents for a completely different property in the auction pack. We decided to end the auction at the earliest possible opportunity and gave notice to do so. When we finally sold the house, after the auction had ended, we were faced with a demand for £6300 from the auctioneers who had done nothing at all to facilitate the sale and who had no grounds for demanding the fee. It was outrageous but YOPA did nothing to help. After a very stressful 6-week ordeal, during which we nearly lost the sale, our buyers pointed out that YOPA had been in breach of GDPR law and the demand was finally dropped allowing our sale to be completed. I have two pieces of advice. Read reviews from different sites. There is something fishy about the way that reviews on Trustpilot always pick out a particular named person for special praise. Trustpilot’s guide to leaving reviews asks reviewers not to mention people by name. It is also odd that a negative review is quickly followed by several 5-star reviews which push the negative review off the bottom of the page. Never, ever, under any circumstances accept an invitation to use YOPA online auctions.
11 months ago
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YOPA has a 1.67 average rating from 293 reviews

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