Yorkvilles Reviews

"I am extremely disappointed with my recent order and the way I was treated. I strongly advise against ordering from this company. They failed to take responsibility for their mistakes and only responded with generic replies.\r\n\r\nThe situation involved a special gift for my daughter, who was away from home on her birthday for the first time. I ordered a gift and, at checkout, added a cake as an extra. I specifically requested that the cake be delivered on August 17th, and this was confirmed by the company. However, the gift was delivered a day early, on August 16th, to the mailroom, with no notification sent to my email or my phone. When my daughter found the gift, the cheesecake was covered in mold and smelled unpleasant.\r\n\r\nInstead of addressing the issue, the company, including representatives Robert and Rica, asked for a picture of the moldy cheesecake, despite the tracking information clearly showing that it was left on the floor of the mailroom on August 16th. The lack of accountability and the poor customer service have left me very dissatisfied. Avoid ordering from them at least in Seattle! They are terrible."

"I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent\/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company."

"I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent\/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company."

"I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent\/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company."

"I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent\/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company."

"I spent almost two hours scouring various websites in search of the perfect gift basket to show my appreciation for someone who had gone out of their way to help me with a personal matter. Finally, I stumbled upon the perfect basket on Yorksville\u2019s website excitedly, I placed an order and paid almost $200 for it.\r\n\r\nOnce the recipient received the basket, I eagerly asked them for a picture of it. However, my excitement quickly turned to disappointment and embarrassment when I saw that the basket was completely different from what I had ordered. My jaw immediately dropped along with many tears from my eys. Instead of the elegant black and white basket I had selected, they received a haphazardly put together one filled with cookiesand other items - which the recipient doesn\u2019t even eat. The overall presentation looked horrible , and it was far from the quality I expected for the price I paid. It was a heartbreaking experience that left me in tears. Plus the embarrassment as I felt cheap.\r\n\r\nWhen I reached out to Yorksville about this discrepancy, they nonchalantly mentioned that it is not uncommon for gift basket companies to substitute items or baskets based on availability. This explanation did little to appease my frustration and disappointment. This experience has soured me on ever ordering from any gift basket company again.\r\n\r\nNotices the pictures; I order the basket with the beautiful black and white uniformed items in it."

"I spent almost two hours scouring various websites in search of the perfect gift basket to show my appreciation for someone who had gone out of their way to help me with a personal matter. Finally, I stumbled upon the perfect basket on Yorksville\u2019s website excitedly, I placed an order and paid almost $200 for it.\r\n\r\nOnce the recipient received the basket, I eagerly asked them for a picture of it. However, my excitement quickly turned to disappointment and embarrassment when I saw that the basket was completely different from what I had ordered. My jaw immediately dropped along with many tears from my eys. Instead of the elegant black and white basket I had selected, they received a haphazardly put together one filled with cookiesand other items - which the recipient doesn\u2019t even eat. The overall presentation looked horrible , and it was far from the quality I expected for the price I paid. It was a heartbreaking experience that left me in tears. Plus the embarrassment as I felt cheap.\r\n\r\nWhen I reached out to Yorksville about this discrepancy, they nonchalantly mentioned that it is not uncommon for gift basket companies to substitute items or baskets based on availability. This explanation did little to appease my frustration and disappointment. This experience has soured me on ever ordering from any gift basket company again.\r\n\r\nNotices the pictures; I order the basket with the beautiful black and white uniformed items in it."