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Yorkvilles Reviews
4.8
Rating
1,225
Reviews
98
%
of reviewers recommend
Yorkvilles
Company
Reviews
Product
Reviews
2,691
Questions
Visit Website
Phone:
18008131596
Email:
cs@giftgp.com
Location:
19578 55A Ave
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"I am extremely disappointed with my recent order and the way I was treated. I strongly advise against ordering from this company. They failed to take responsibility for their mistakes and only responded with generic replies.\r\n\r\nThe situation involved a special gift for my daughter, who was away from home on her birthday for the first time. I ordered a gift and, at checkout, added a cake as an extra. I specifically requested that the cake be delivered on August 17th, and this was confirmed by the company. However, the gift was delivered a day early, on August 16th, to the mailroom, with no notification sent to my email or my phone. When my daughter found the gift, the cheesecake was covered in mold and smelled unpleasant.\r\n\r\nInstead of addressing the issue, the company, including representatives Robert and Rica, asked for a picture of the moldy cheesecake, despite the tracking information clearly showing that it was left on the floor of the mailroom on August 16th. The lack of accountability and the poor customer service have left me very dissatisfied. Avoid ordering from them at least in Seattle! They are terrible."
Mahsa
"I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent\/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company."
Anonymous
"I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent\/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company."
Anonymous
"I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent\/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company."
Anonymous
"I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent\/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company."
Anonymous
"I spent almost two hours scouring various websites in search of the perfect gift basket to show my appreciation for someone who had gone out of their way to help me with a personal matter. Finally, I stumbled upon the perfect basket on Yorksville\u2019s website excitedly, I placed an order and paid almost $200 for it.\r\n\r\nOnce the recipient received the basket, I eagerly asked them for a picture of it. However, my excitement quickly turned to disappointment and embarrassment when I saw that the basket was completely different from what I had ordered. My jaw immediately dropped along with many tears from my eys. Instead of the elegant black and white basket I had selected, they received a haphazardly put together one filled with cookiesand other items - which the recipient doesn\u2019t even eat. The overall presentation looked horrible , and it was far from the quality I expected for the price I paid. It was a heartbreaking experience that left me in tears. Plus the embarrassment as I felt cheap.\r\n\r\nWhen I reached out to Yorksville about this discrepancy, they nonchalantly mentioned that it is not uncommon for gift basket companies to substitute items or baskets based on availability. This explanation did little to appease my frustration and disappointment. This experience has soured me on ever ordering from any gift basket company again.\r\n\r\nNotices the pictures; I order the basket with the beautiful black and white uniformed items in it."
Anonymous
"I spent almost two hours scouring various websites in search of the perfect gift basket to show my appreciation for someone who had gone out of their way to help me with a personal matter. Finally, I stumbled upon the perfect basket on Yorksville\u2019s website excitedly, I placed an order and paid almost $200 for it.\r\n\r\nOnce the recipient received the basket, I eagerly asked them for a picture of it. However, my excitement quickly turned to disappointment and embarrassment when I saw that the basket was completely different from what I had ordered. My jaw immediately dropped along with many tears from my eys. Instead of the elegant black and white basket I had selected, they received a haphazardly put together one filled with cookiesand other items - which the recipient doesn\u2019t even eat. The overall presentation looked horrible , and it was far from the quality I expected for the price I paid. It was a heartbreaking experience that left me in tears. Plus the embarrassment as I felt cheap.\r\n\r\nWhen I reached out to Yorksville about this discrepancy, they nonchalantly mentioned that it is not uncommon for gift basket companies to substitute items or baskets based on availability. This explanation did little to appease my frustration and disappointment. This experience has soured me on ever ordering from any gift basket company again.\r\n\r\nNotices the pictures; I order the basket with the beautiful black and white uniformed items in it."
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01/01/2019
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Taine Tucker
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“
Excellent, Lemon Cake was lovely and looked amazing, delivery was efficient and tracked.
”
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Posted 5 years ago
Rumaisa Reynolds
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“
The cheesecake arrived on time. It looked fabulous and tasted great! Thank you York villes for excellent service.
”
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Posted 5 years ago
Geraint Shields
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“
Cake was moist, fluffy and included the most amazing flowers. Me and my mum would throughly recommend.
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Posted 5 years ago
Ottilie Leigh
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“
Brownies were amazing and service was outstanding very friendly would definitely recommend 👌
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Posted 5 years ago
Latisha Daniel
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“
Keep the product and quality coming and you have a life long customer in me!
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Posted 5 years ago
Catherine Benson
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“
I must say from the initial contact regarding the order, up to delivery the experience was great.
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Posted 5 years ago
Geraint Shields
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“
Cake was moist, fluffy and included the most amazing flowers. Me and my mum would throughly recommend.
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Posted 5 years ago
Catherine Benson
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“
I must say from the initial contact regarding the order, up to delivery the experience was great.
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Posted 5 years ago
Latisha Daniel
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“
Keep the product and quality coming and you have a life long customer in me!
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Posted 5 years ago
Arjun Dickerson
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“
I would like to thank you YV for delivering our cake at late hours yesterday .Thank you so much.My husband was very happy with the cake.
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Posted 5 years ago
Nicole Browning
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“
Amazing cake for my sons birthday and travelled all the way he was delighted
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Posted 5 years ago
Minnie Harrell
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“
Fabulous cake pops, exactly as described, well wrapped and delivered safely, will definitely be ordering from here when we need in the future!
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Posted 5 years ago
Mahnoor Amin
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“
Everything promised was delivered, I was well informed of progress every step and my pops arrived safe, completely fresh and unbroken.
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Posted 5 years ago
Tyreese Mccann
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“
Beautiful bakes delivered on time and enjoyed as a gift by my sister. Would definitely order again!
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Posted 5 years ago
Leticia Hamilton
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“
Cakes were amazing, delivered promptly and on time. Quality Cakes and Service!
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Posted 5 years ago
Hadley Choi
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“
From delivery on time, to a very well presented cake, I am happy with my choice of ordering my son's birthday cake from them.
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Posted 5 years ago
Dewi Ramsey
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“
Lovely cake 5 star service, taste and appearance. The combination of vanilla strawbwerry with buttercream was excellent. It went well.
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Posted 5 years ago
Dhruvi Rana
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“
Loved the product
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Posted 5 years ago
Ellesse Redman
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“
Another excellent Almond Mini Loaf, Tasty fresh and highly recommended. Delivered on time and very easy to order in website. Thank you 😊
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Posted 5 years ago
Roy Sweeney
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“
Not only was it super fast delivered to my door the cake was amazing too everyone commented how tasty it was lesson learnt stick with a good cake maker who won’t mess you around
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Posted 5 years ago
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Yorkvilles
is rated
4.8
based on
1,225
reviews
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