Yougarden Reviews

“ ordered a toffee tree and a Jasmin plant, both came in extremely poor condition , paid over £60 for both (above garden Center prices)!, sent photos, return accepted, returned at post office, said they never received them (even though I have Amazon tracking number ), refuse to refund. ”

“ Order made on 9 may didnt arrived till june 3 dispite calling the company no word from them till 2nd june then on 3rd of june the box arrived i opened it only to find two dead hanging baskets ive sent the company the photos and asked for a refund of £39 still nothing ! ”

“ This is the worst Garden centre that I have ever had the misfortune to do business with only had 2 different orders from this company the first order was faulty it was a double standard magnolia that failed to grow and I phoned to complain and I was refused a refund told customer service person that I would put a claim through the Small claims court which I did and got my money and the fee for the claim back This time orders a Queen Elizabeth 2 Rose I was sent a Rambling rose complained about it and the company refund my money the person in pick and pack does not know one plant from another I have now been banned from this company they will not accept any more orders from me which I would not order from them ever again As this company is a conn company Send out any plant that they want and in my case I had to fight for my refund I would not recommend this company you are better of going to your local Garden Centre at least you can see what you are getting Beware of this company Mr Nicholson ”

“ Had to get refund from paypal(who were brilliant). ”

“ Plant delivered to wrong address even though all done over the phone. Plant half dead. Customer service had no interest and said keep it 30 days ? No apology or attempt to resolve the issue. When requested a refund as they’d messed up was told I had to pay for the postage to return it?? Disgusting and still no apology or offer to resolve. The plant was meant to go to a sick relative! So angry and ripped off!!! ”

“ As if I would ever buy anything from them ever again! I have had no apology, just a couple of emails saying there is nothing wrong with them and if I want to return it I must do so at my own expense and they will not refund my postage. ”

“ When not my flt!!!! I have contacted Consumer Advice and they have confirmed that in tract You Garden are completely wrong and should in fact be adhering to Consumer Rights doc? 2015 which confirms that I Amon fact entitled to a replacement or full refund including postage. ”

“ Dreadful service. Ordered on 7 May with website saying allow 7-10 days for delivery. On 23rd still hadn’t received delivery and it hadn’t even been packed! I asked for a refund. I can’t recommend this company and I’d spend your hard earned money somewhere else instead if giving yourself stress chasing them. ”

“ After some emailing backwards and forwards I was promised a refund which I am still waiting for 17 days later. ”

“ I waited another week and phoned again, this time I was politely told to "be more patient" ( or option to cancel for refund ) Another two weeks went by and my third phone call confirmed plants were now dispached. ”