yourmobile.com Reviews

Name: yourmobile.com
Address: yourmobile.comGrosvenor House Central Park, Telford
Rating: 2.28

2.3 Rating 97 Reviews

32 %

of reviewers recommend yourmobile.com

Company Reviews

Questions

Metrics

2.3

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

03452226000

Email:

help@yourmobile.com

Location:

yourmobile.comGrosvenor House Central Park
Telford
TF2 9TW

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yourmobile.com 1 star review on 26th September 2024

Anonymous

yourmobile.com 1 star review on 21st May 2024

Anonymous

yourmobile.com 4 star review on 17th November 2023

Alma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company at all cost I'm now tied into a 36month contract that I cant get out if. They fail to mention that you are billed for first 2 months at your first bill. Customer service is appalling to try and deal with. !!”

Helpful Report

Posted 5 years ago

“What a joke of a company gets you to sign up to a fantastic deal that you are locked into a 36 month deal that was higher than we wanted to pay. Avoid at all costs”

Helpful Report

Posted 5 years ago

“Terrible company completely took advantage of our situation when they sold us these phone contracts that was only 24 months then went up to 36 months. No upgrades no courtesy calls only increasingly expensive monthly bills. Would stay away from this company.”

Helpful Report

Posted 6 years ago

“Biggest mistake i made is trusting this company. After I was sold to one the phone on Monday by Jade, i agreed to go ahead and sign up on Tuesday to getting a new line and phone. I was told the phone will be delivered the next day and it didn't arrive on the agreed date. The phone arrived without a sim card, I was told the sim will arrive the next day and it didn't arrive either. Now my old provider has cut me off and no new sim card has arrived either. So anyone trying to call me is getting a msg saying 'this number is no longer available' There is also no cooling off period, so i have asked them to cancel and they said it is not possible even though its only been 2 days since i signed up. They have no customer service after you agree to go ahead. The lady on the phone, is trying to blame me for not calling and saying my sim has arrived. They do not send anything recorded delivery, so no tracking is available. So as a business owner, i would highly suggest you avoid going with this company.”

Helpful Report

Posted 6 years ago

Dear Dalvinder, Thank you for your review, we take every one very seriously. I believe our team have already been in contact with you regarding the delivery issues and that we have arranged for another SIM card to be issued. The original SIM cards were sent out via Royal Mail on 2nd April and they should have been with you no later than 3rd April We do pride ourselves on our customer service and we are sorry you feel we have fallen short. We can see that your phone was scheduled for next day delivery but this do not actually arrive until the day after. Please be assured we were not blaming you in any respect, we were simply checking that you had received the pre-port text asking you to contact us if you had not received the SIM cards. Please do let us know if there are any further issues.

Posted 6 years ago

yourmobile.com is rated 2.3 based on 97 reviews