“I did not request a refill of breastmilk storage bags. I received an email asking me to confirm whether or not I wanted a refill. I did not respond. Then, I got an email saying the bags had shipped.
I feel like this company just wanted my insurance to pay for more bags because they could. I will try to use the bags, but I'm a bit upset the whole order from start to finish went through without my request or consent.”
“Figaroo wearable Hands Free pump is easy to use and doesn’t have too many parts. Only one set of 24mm flanges and no flange sizing included so I’ve got to order that now separately.”
“The process was confusing - got multiple emails asking for prescription upload which I had done multiple times already. Ultimately called to confirm and was told that the company had it and it was fine.”
“I finally received my pump, however I had to inovlve myself a lot in this process in order to obtain it. I was under the impression the company would take care of outreaching my provider on my behalf, however they were not successful depspite the office telling me they responded every time (they provided me with dates and times of their responses). There were multiple times I had to be the mediator in order to finally obtain my pump.”
“I love the company made it really easy to get my pump the only issue was that I originally order 1 and then days later they told me it was out of stock which was a bummer”
“I’m coming up to receive the pump was easy, as my doctor did it for me. However, I had to wait a very long time for the pump because my doctor submitted the prescription multiple times, yet the company stated that they never received it. They only accepted the prescription when the doctor gave it to me personally, and I sent it in myself. Once they acknowledged receiving the prescription from me, the shipping was very quick though.”
“Please resend pump to correct address...
- control # for package being returned 60125237
- correct address: 21109 Reynolds Drive #F Torrance, CA 90504
Thank you”
“Customer service is okay. Too much back and forth between yummy mummy and the customer it took me really long to order not only because of insurance. Then the product comes in and it breaks so easily not impressed. I’m sure the customer reps tried their best.”
“This company was very very quick and efficient at getting the insurance covered breast pump!!! However do not sell the replacements parts for monthly replacements…. This posed as a large challenge however…. I did apply for my pump close to my due date and they had it to me immediately”
“The Spectra pump (pink one) just isn't as good as the hospital pump. I rented a Medela pump for a few weeks and it spoiled me. These pumps just can't compare.
Also, beware if they email/ text you saying they are reaching put to your OB's office to get a prescription. They are NOT reaching out to them. They left me waiting for days. As soon as I decided to send my OB the form directly, it was sent within 5 mins and I immediately got confirmation from Yummy Mummy.”
