Zaful Reviews

1.6 Rating 715 Reviews
F
Happiness Grade
F

Customer Service - Bad

25.00%
Industry Average
I visited their website to obtain a refund, and upon following their refund link it asks you to fill out a form to get your 'ticket' for a customer service agent to contact you with a return address (weird in itself) but when you click the 'submit' button it comes up as 404 error.
posted 1 year ago - CJ
Zaful has poor customer service practice.
posted 1 year ago - Anonymous
Customer service sucks and they order from Ali Express. They never refund you and avoid the issue
posted 2 years ago - Anonymous
Customer service is a joke.
posted 2 years ago - Anonymous
You guys are gonna be sued one day… this company is scam scam scam!!!’ It’s been 2 months already and. Nothing . Costumer service is garbage and I think those good reviews they paid to those people to do it because is the worst server ever !!’ Don’t waste your money and time they lie to you telling you is almost there and everything is still in China. Or they don’t even answer to your calls or messages . Worst company ever!!!
posted 2 years ago - Elena
Horrible customer service and delivery system. I would never come back again.
posted 2 years ago - Anonymous
Shocking service, not goods after 6 weeks and no answer as to when I will receive them, avoid this company
posted 2 years ago - Anonymous
Terrible customer service.
posted 2 years ago - Anonymous
I have been dealing with the useless customer service for over a month and they promised me to look into it and also promised the package will be re-delivered very soon.
posted 2 years ago - Daniela Kroulikova
Items never arrived, Zaful kept my money, no customer service at all, they've just said: Thanks for your message.
posted 2 years ago - Joanna Kopiec