“Very poor service and poor communication
No response from Zala, despite attempting to contact via email, insta, Facebook. Spend a lot of $$$
Strongly DO NOT recommend”
“Very poor service and poor communication
No response from Zala, despite attempting to contact via email, insta, Facebook. Spend a lot of $$$
Strongly DO NOT recommend”
“My delivery unfortunately never arrived. I didn’t receive any notification or card with instructions stating that my delivery was available for pickup. The email with the tracking number redirects directly to the Australia Post website, but the delivery was actually handled by another company, which made it difficult to find the correct information. Additionally, the delivery was authorized to be left at the door, which does not justify the claim that the item was returned to the sender. Overall, this was a terrible experience with the delivery and lack of clear information. Please resend the item and leave it at the door or provide clear instructions.
Even more surprising was receiving this email to rate my experience and the product, considering I never received the product or any information about where it was. It’s quite frustrating.”
“My extensions didn't come with a box like they always used to. Also hair is very dry and tangles very easily and I haven't even washed them yet. Hate to see what it's like after the first wash. Nor impressed won't purchase again”
“Charged $10 for shipping but have all over your page announcing free shipping on orders over $100 yet i spent almost 250 plus the $10 dollars ridiculous”
“Ordered on the 25th paying for the overnight shipping today is the 28th and the order status still as confirmed only.
I tried to contact the company through the website that with no response.”
“They oversold their stock on Black Friday, which caused the shipping dates to be months out. Then when I tried to cancel part of the order because I didn’t want to wait, there were issues. The site also didn’t work and all of my Zala dollars disappeared.”
“Terrible service, cost me $120 to send extensions back to Australia and then to NZ (fast shipping). Never arrived in time for my wedding 😢 requested a refund, no luck.”
“A horrible experience still have not got any response to any of my emails where I have been trying to contact in regards to an order. I placed where it was not mentioned that it was a backorder item. I have been trying to email to see if I can receive the other cinnamon colour that is available but I still have yet to get any reply and I’m very disappointed.”
“A horrible experience still have not got any response to any of my emails where I have been trying to contact in regards to an order. I placed where it was not mentioned that it was a backorder item. I have been trying to email to see if I can receive the other cinnamon colour that is available but I still have yet to get any reply and I’m very disappointed.”
“I made an order for a specific date, so it would arrive for a date and then I receive a message saying it’s on pre order and that they are unsure when it’s going to arrive. That should of been stated on the website as I wouldn’t of bought it then.”
