Zalando Reviews

“ Highly not recommended. Got Bell Super 3R from Zalando lounge. It came with factory flaws at jaw part. Asked them to replace jaw part but they told me all they can do is take whole helmet and refund me cash to 14 days. Waste of time, look somewhere else. ”

“ Got Bell super 3r helmet from them. It came with factory flaws at jaw. Asked to replace jaw part. They told me all they can too is take helmet and refund. Waste of time. Look somewhere else. ”

“ Lost my parcel and refused to give me a refund Terrible customer service ”

“ I ordered a Mark Cain coat from them. It is 100% fake. The color is wrong and it doesn’t fit correctly and it looks nothing like the real one. I have not been able to get a hold of them to even get a refund I will never ever Shopped there again ”

“ They refuse to give me a refund. ”

“ Avoid!!!!!! Thieve- will not refund you on all your returns, will claim they didn't recieve them. Customer service rude and aggressive and will disconnect call- never a good sign from a company Just don't shop with them, you'll cry, delivery, non delivery, returns, customer service. The whole experience will have you miserable. You work hard for your money, don't give it to Zalando, they'll bend you over! ”

“ 99 from them, Yodel website said the item was refused pick up from the sender as it was poorly packaged/damaged and to contact the sender, on contacting Zascamdo they confirmed the parcel had been damaged and returned by the courier and would be refunded in 5 days, following 7 days received a further email saying they had received my return (it was never delivered to be returned!!) and they will refund in 7 days! Unacceptable, have contacted credit card fraud team to recoup the payment and reporting to Trading Standards. ”

“ Disgusting company they don’t seem to refund I will report this to the trading standard to investigate they are based in Germany and think it’s ok not to refund on lost packages ”

“ They literally made me chase & beg just to look into my query which they refused to do until I signed a ‘legal document’ then I was told my refund has been rejected because item wasn’t in the bag. ”

“ I returned a pair of Jordans and after a while realised they weren’t refunded so I contacted Zalando, they confirmed they had received them, made me sign a form and then said that they didn’t receive them and they cannot refund me until I return them. ”