Zalando Reviews

“ Multiple messages were sent to customer service with no resolution. ”

“ I did not receive my order and customer service have not been able to assist, I have had to dispute the charge. Terrible experiece ”

“ ABSOLUTELY HORRENDOUS CUSTOMER SERVICE!! parcel delivered to wrong address. ”

“ I contacted customer service and they sent me legal statement to sign and send back . ”

“ Why do your customer service team not deal with complaints I have asked on 4 occasions for my complaint to be escalated and they avoid answering and send me a standard non relevant reply 😡 ”

“ I have contacted customer service explain my problem and provided they with photos of scratched gift card, got reply they cannot give me a new code nor give me £25 discount, even though they can see, by using card number and barcode, this card wasn't used!. ”

“ Worst customer service ever! ”

“ Waiting for my order for a week now, and there is no sign of it, although it was meant to be delivered in 2-4 days. There is no way to contact them, website says there are no communication methods available. How is this acceptable ? Also, in this day and age there is no option to pay for express delivery. You have to wait ages for your items. Poor service. ”

“ Returned items still not received refund after 17 days customer service is a joke filled there legal forms as requested going to have to go through PayPal absolute joke of a service ”

“ Very poor customer service bought the shoes paid 189.00 when I received look like used. Very disappointed ”