zando - boots love them! Insights

zando - boots love them! have a Customer Happiness Grade of B-. Customers love their prices and delivery but are unhappy with their returns process and refunds.

 

B-
Happiness Grade
A

Price - Excellent

91.67%
Industry Average
" Quality products at reasonable prices. "
- Evelyn
" Great service, great stock, very well priced stock, free delivery, great returns policy, they are on it! "
- marentia
" Zando always has proper sales. They deliver on time. I once saw a similar shoe for less on another website and they offered me a discount to beat the competitors price. "
- Anonymous
Write your review on zando - boots love them!
A

Delivery - Fast

95.16%
Industry Average
" Delivery on time. Excellent customer service. "
- Avasha
" Quick delivery and very helpfull. "
- Marsha
" Quick in delivery, quick in answering their telephone and quick in responding to their queries. "
- Lulu
D

Returns Process - Average

50.00%
Industry Average
" Their Plum boots are not big enough for wide calves even when the description expressly says they are made for wider calves. Returns are not clearly communicated, IE its not clear when the money has been returned. Sometimes emails take a while to have a response and it's necessary to try get hold on them on other forums. Otherwise they are pretty good. "
- nicole
D

Refunds - Average

50.00%
Industry Average

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Alice, Customer Support