zando - boots love them! Insights

zando - boots love them! have a Customer Happiness Grade of B-. Customers love their prices and delivery but are unhappy with their returns process and refunds.


Happiness Grade

Price - Excellent

Industry Average
" Quality products at reasonable prices. "
- Evelyn
" Great service, great stock, very well priced stock, free delivery, great returns policy, they are on it! "
- marentia
" Zando always has proper sales. They deliver on time. I once saw a similar shoe for less on another website and they offered me a discount to beat the competitors price. "
- Anonymous
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Delivery - Fast

Industry Average
" Delivery on time. Excellent customer service. "
- Avasha
" Quick delivery and very helpfull. "
- Marsha
" Quick in delivery, quick in answering their telephone and quick in responding to their queries. "
- Lulu

Returns Process - Average

Industry Average
" Their Plum boots are not big enough for wide calves even when the description expressly says they are made for wider calves. Returns are not clearly communicated, IE its not clear when the money has been returned. Sometimes emails take a while to have a response and it's necessary to try get hold on them on other forums. Otherwise they are pretty good. "
- nicole

Refunds - Average

Industry Average