“
I then had to message Zavvi yet again and was eventually provided with a returns form.
”
posted 6 months ago
- Beth
“
Negative thing is I don't agree with is they give you a returns label which isn't what it is, you have to pay to have it returned, so why a returns label? And they don't want to reimburse you.
”
posted 1 year ago
- Jo
“
My order arrived roughly around the 17th of December without a returns label and was the completely wrong item.
”
posted 3 years ago
- Ricky Houldey
“
Very frustrating and clunky returns process.
”
posted 4 years ago
- Ben
“
Terrible customer service. Product arrived 3 weeks late and returning the product now seems a fruitless task; clearly designed to make returns impossible.
Avoid Avoid Avoid.
”
posted 4 years ago
- Anonymous
“
Their returns policy appears to be deliberatly difficult or misleading. You get an email with a returns note that clearly says use this as your returns label. Buried deep in a further email is a link to a further label production step, using Royal Mail. It almost feels deliberate.
”
posted 4 years ago
- Rem
“
But if they have out of stock items they will send you the wrong, but similar product, to secure your money and then demand you fill out their ridiculous returns forms (which they send incomplete and missing everything you need) if you have the cheek to point out their errors.
”
posted 5 years ago
- Tim
“
Then I got message to my personal email returns info would follow.
”
posted 5 years ago
- Baz Moore
“
Absolutely useless. Sent the wrong item twice, sent the wrong returns form twice and it took me three times asking how to claim back postage to get an answer
”
posted 6 years ago
- Anonymous
“
After waiting another number of days and more emails to Zavvi again I got a returns request from them saying that they could no longer supply the xbox 1s bundle that I had paid for.
”
posted 6 years ago
- Murray
