Zavvi Reviews

1.2 Rating 638 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Do Zavvi always take customers money and not deliver on time? Or just when it is for children’s Christmas presents? Seems from reading reviews that answer will be a yes.

Helpful Report

Asked by Ellen (2 years ago)

NEW CUSTOMER READ CUSTOMWE REVIEWS NOT GOOD AT ALL. I WANT TO ORDER TV SERIES HOWARDS WAY COMPLETE DVD BOX SET. CAN YOU ASSURE ME IT WILL GET IT BRAND NEW AND FACTORY SEALED AND HOW LONG BEFORE YOU DESPATCHE IT. IS IT IN STOCK

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Asked by JUNE LYTHE (6 years ago)

Where is my order?

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Asked by Kelly Tolson (6 years ago)

Missing items. Can someone message to discuss my missing order. Online chat is never available and does not connect? No other contact numbers available which I'm very concerned about.

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Asked by Matthew Conley (6 years ago)

My question is Why do you give out four different reasons for orders not being fullfilled?

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Asked by sharon stock (6 years ago)

Because we're a bunch of fack'ing wank'ing toss pots

1 Helpful Report

Answered by Zavvi (6 years ago)

Hi there Have you had any challenges shipping dvd's to New Zealand Many thanks

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Asked by Graeme Wheeler (6 years ago)