zero-waste-club Reviews

Name: zero-waste-club
Rating: 4.92

4.9 Rating 315 Reviews

99 %

of reviewers recommend zero-waste-club

4.9

Based on 315 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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zero-waste-club 5 star review on 4th June 2021

Lauren Bardsley

zero-waste-club 5 star review on 24th May 2021

Ross Denby

zero-waste-club 5 star review on 7th March 2021

Hanna Hodgson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ZWC has charged me for the products I ordered over 2 weeks ago but have not delivered them. I have emailed them twice, no response. Interestingly, the reviews page on their website is stuck on buffering. I have asked for a refund but no response to that either. Would give zero stars but that's not an option!”

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Posted 7 months ago

“Purchased two Zero Waste Club reusable coffee filters because the company claims to be an ethical company committed to supply chain transparency. I asked ZWC to confirm: (a) the grade of stainless steel that was used in the manufacture of the filters; and (b) how the company ensures that its manufacturers use that particular grade of stainless steel. That is important to ensure that the product is food safe, especially because coffee is an acidic food that can leach metals. ZWC did not respond to my enquiries. I have since received the product. It is not as it was asvertised on the ZWC website (that is, it did not bear the insignia of the company on the handle grip or its name on the base). The product had terrible workmanship - the circular base was uneven, so it could not sit securely on the surface of a cup. Furthermore, though the frame is a type of stainless steel, I suspect that the mesh which is used on the interior is not stainless steel because it scratches easily under one's nail. Both the colour of the mesh and its durability seem to be closer to aluminium than food grade 304 stainless steel. Further enquiries have revealed that an identical product is being sold for less than half the price on AliExpress and Temu (and some damaged, as the one I received, for 4c). I suspect that ZWC might be purchasing these products, repackaging them, and onselling them to their customers at a substantial profit. But I can't know that to be true. I will be requesting a refund from ZWC and for them to bear the shipping costs. The products have obvious workmanship defects; it is not as it was advertised; ZWC has not been transparent about its supply chains; and the exact same product is available for a fraction of the price on AliExpress and Temu. I will not be buying from ZWC again.”

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Posted 8 months ago

“Not only do de sale nice things, they also have one of the best customer service I ever encountered. Thanks!”

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Posted 1 year ago

“I've been very happy to work with ZWC. The products are great and high quality, they're extremely transparent about their products' material/sourcing, and they're always responsive and helpful.”

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Posted 1 year ago

“Laundry sheets lousy.... no scent at all and clothes smelt unwashed and looked grubby after ... new washing machine and right amount added.packaging great tho! Shame ! Emperors new clothes of all products in the name of eco”

Helpful Report

Posted 2 years ago

Hi Sophia, We are sorry that you had a bad experience with our Laundry Sheets. I have sent you a private message to find out more about your purchase and to see what we can do to make it up to you.

Posted 1 year ago

“we have been happy with the products.... unfortunately we have experienced some troubles with the shipping, and how the product arrived. For the most part these issues have been resolved, but they were a bit of a set back for our little store.”

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Posted 2 years ago

“All of the products are very popular in our zero waste shop, shipping is always quick, and packaging is low waste - what more can you ask for!”

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Posted 2 years ago

“love it! Zero waste club has the best minimal packaging & I love purchasing from them, everything is sent as sustainable as possible & they make it easy to reorder.”

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Posted 2 years ago

“One of my favorite brands to purchase product from. I love the mission and love the packaging - love the clean and simple look. Most importantly I love the product, the quality is amazing for the price. Will 100% continue to purchase from Zero Waste Club! Please keep the great products coming!”

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Posted 2 years ago

“Our customers love the Zero Waste Club products we carry. Each of them are made with a high focus on quality - and are unique products not available from other vendors. I'm excited to see what you come up with next!”

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Posted 2 years ago

“awesome products, great fast shipping!”

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Posted 2 years ago

“The quality of products and packaging are great and are always delivered quickly.”

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Posted 2 years ago

“love the products and am very pleased with customer service when I made an error in ordering.”

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Posted 2 years ago

“All the products we have got from Zero Waste Club have been amazing.”

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Posted 2 years ago

“Great value and designs”

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Posted 2 years ago

“Love Zero Waste Club - prompt and friendly responses from all employees we deal with!”

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Posted 3 years ago

“Great quality and fast delivery.”

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“I love this company. You know exactly where the really sustainable and ethical products are coming from and the story’s behind the people / person who made it and what will happen to it at the end of its life which is just as important as how it got here. I love working with companies like this who share my company’s values and ethics and stretch them even further”

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Posted 3 years ago

“Always efficient delivery with no issues at all.”

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Posted 3 years ago

zero-waste-club is rated 4.9 based on 315 reviews