“I booked and paid for a Renault Grand Scenic (or similar) specifically because I needed a vehicle suitable for 6 passengers with luggage. On arrival at Malaga Airport, I was instead given a Dacia Jogger – a significantly cheaper and inferior vehicle that was not fit for purpose.
The car simply could not safely accommodate our group and luggage. I raised this immediately with the representative, but the only option offered was to cancel my booking with no refund and pay an additional £700 for another car. This was completely unreasonable given that the mistake was not mine.
We were left with no choice but to take the vehicle, which resulted in an unsafe journey with luggage on passengers’ laps, including children and elderly family members.
This is a clear failure to provide the service that was paid for. The “or similar” clause does not justify supplying a vehicle that is clearly not equivalent in size or usability.
I am extremely disappointed and frustrated. This experience fell far below expectations, and I would strongly advise others to think twice before booking through Zest.
I am now seeking a full refund and will be escalating this further if not resolved.”
“Good efficient service. Payment was clear and no issues on picking up or dropping the car back to Perth airport. When I'd first booked the car I hadn't put in the flight number but was able to call Zest who added those over the phone. Would recommend.”
“Had car for a month, looked around for other car providers zest was the best deal l could find , pay a deposit and the rest later and if the price goes down you can cancel and rebook the same car for the new price which l did saving nearing a hundred pounds. They also kept me informed as where to return the car , as my return relocation informed them that they were shut for thanksgiving.”
“I have used Zest car hire for many years and have never had any reasons to fault the service offered. As a frequent traveller for over 30 years and having tried many car hire providers, I finally fixed on Zest as the best company for my needs.”
“Very efficient and friendly pick up and drop off. Car was what we wanted and was handed over in brand new condition except scratch from previous user which had been photographed and e mailed in report to me. Would certainly use again and recommend”
“Which recommended provider and have lived up to that on the 3 occasions we have used them. Excess insurance included ( but still need eg reduce my excess) competitive prices and appear to use reputable providers”
“This is not a serious company.
I paid in advance the full value of the rental, summer high season in Italy, to avoid potential issues, to have my car available. It was a 2,500 usd fee.
We simply picked the standard hour to have our car available (12pm) and when we arrived there the car had been let go at 1pm, and they are not refunding me.
I had to search for and pay double this value for another car, which was almost inpossible.
And Zest still says it was my fault because we did not arrive at 12pm and that I should have paid attention to the fine print.
Do not be fooled by this company they are not serious and they are not the company renting the vehicles.
My vacations were seriously disrupted and I took a loss of 3000 euro because of them.
Date of experience: July 19, 2023”
