Zooplus Reviews

“ Awful service! Package never arrived and they don’t want to give me a refund. I’m still questioning if they are a scam company or an actual real entity. ”

“ This paperwork has been back and fort over the last few weeks, items have not been replaced or refund, making me feel that I caused the problem. ”

“ Very disappointed in this companies customer service! Even though it was my error initially they did very little to rectify situation! I sent wrong package back to company for refund but on speaking to customer services they said I was unlikely to get my package returned dispite the system saying it had just arrived at warehouse! On speaking to a supervisor she said it had most probably been sent to a charity! What is the point in gaining a receipt and having barcodes on packages if they can’t track where package has gone I would not recommend this company and will not be using them in the future 😡 ”

“ They asked me how many sachets were damaged (about 6) and I received a refund of £3. ”

“ Waiting for my refund. ”

“ delivered to the wrong address and refused a refund. so left with no dog food and having to buy it again. ”