“Spent in excess of £50,000 on one of their games called Mafia Wars. During the 8 years of playing their game, I initially had great support whenever problems raised. However, the last few years the company and game went downhill. The gamers who pay their salaries didnt matter and our voices weren't heard when Things went wrong within the game (things like game bugs, gitches and cheating by players). Eventually, the customer support got so bad, there was many formal boycotts (very public boycotts) and petitions online (of course they were also a ignored).
One Might ask, why continue to play their games if things were so bad? Outsiders must realise when players like me or anyone else who invested thousands of real pounds/dollars in their game, we can't simply leave it and stop paying. We hoped for the best but that never happened. Come April 4th 2015, Zynga announced the game shutting down. Everyone who spent money building their game accounts, lost everything with no recourse.
I have now vowed to NEVER touch a zynga game again. I advise anyone who do play their games, spend as little as possible so you never feel as trapped as we did. We couldn't leave knowing we invested so much time and money.”
