I can't say enough about how happy I am with this box. We've gone from several weeks of cleaning up rug poops and even pees to having everything in the box!!!!!!!! I was really on the fence about whether to try this until we'd taken away the rug-toilet to be professionally cleaned, and then he hopped into the old box, hopped straight out, and went to choose a new rug. At that point I decided to try the Fussy Cat box and it has made such an astronomical difference to the cat's happiness and ours!!!! He went in and did a giant pee about five seconds after I'd put the litter in, and within ten minutes he'd pooped - IN THE BOX! I was so happy and relieved!!!! I wasn't sure if they'd like the stainless steel but they've had no issues, and they seem to get on very well with the round shape. It feels very sturdy but is also light enough to pick up with no trouble. It's so much easier to clean and actually feels clean afterwards! I wondered if there would be a join between the floor and the wall but it seems to be continuous, and there is a nice bump? Ramp? outwards around the inner base so it's very easy to wipe clean and there isn't a tight corner to trap dirt- I've included a picture below. Basically it's a great product that has made us all so much happier! The customer service has been incredible- I ordered in a panic at 11pm on a Sunday, and realised on Monday morning that there were two options and I hadn't got the mat and scoop. I emailed asking if I needed to cancel and reorder, etc, got an email back within an hour or two adding them to my order and sending me a link to pay the extra amount - could not have been quicker, easier or friendlier! And then we got the box the next day!!!!!! I don't think any other online shopping experience will ever measure up now!!!!