From the minute I ordered I was kept up to date, with a lovely thank you email. This was followed up by a fantastic safety email, something these guys are really pushing and rightly so. Board was delivered (all sustainably packaged) next day and what a board it is! Ordered the Wooden Menace 11’2 package. First outing was with my four year sitting in the kayak seat. Even with the imbalance of having two of us it tracked well and the little had great fun. Since been out on a sea trip with some swell and a very slow flowing tidal estuary/river and the board is everything it promises! Top quality board!