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Henry T****
We bought a MO Loft Bed combo with the bottom bed and stair. I have much the same feedback as one of the previous reviews. I love the design and the versatility of the combo, which helps us make good use of the space we have. The materials are good quality and great for matching a modern interior design. Unfortunately, this good product design was let down by the execution when it comes to instructions, parts and the difficult assembly experience overall. Some of the problems we had: When we unboxed the parts, many pieces had scratches and stains which didn't always come out. They weren't a deal breaker but more care should be taken in the warehouse and delivery. Worth noting that the warranty explicitly doesn't cover these issues. The instructions supplied (both printed and digital) seemed to be out of date compared to the parts, and because the numbers on the parts didn't match what was in the instructions, it was hard to check if all parts were received, and even harder to put them together. We needed to constantly guess if we were doing it right, and compare to the illustrations which also weren't accurate in many cases. The number of screws, bolts, nuts, etc. also didn't match the instructions, and though it's always nice to have spares, in this case it just added to the overall confusion. For the bottom bed, the mushroom head bolts supplied extended out too wide, meaning the bottom bed wouldn't fit under the loft bed, making the bed almost useless for our needs. I had to go out and buy countersunk bolts from a specialty supplier, and drill the hole to make it a bit wider in order to make the bolts sit flush with the frame to fix this problem. Lastly, we struggled to insert the sliding desk assembly into place and get the sliding desk to go in all the way. The sliding mechanism was very finnicky to insert and really needed more than two people to get right. As it stands, we'll need to take it out again and try to work out why the sliding rails aren't closing in all the way. Some of the bearing casings on the rails were bent/damaged in the process of inserting the desk, so we may need to replace them. All in all, it was a frustrating assembly experience that took 2 people nearly 3 days to finish, making us very disappointed in what would have otherwise been a great product.
2 years ago
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