EzSpace Reviews

Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.11

4.1 Rating 297 Reviews

75 %

of reviewers recommend EzSpace

4.1

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About EzSpace:

EzSpace designs and curates an extensive collection of designer homewares that continuously evolve to meet every dimension of space-saving.

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EzSpace 4 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Practical and good-looking wallbed with very reasonable price. Strongly recommended.”

Helpful Report

Thank you for taking the time to share your review, Judy. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Time frame/delivery and quality is very poor.”

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“Quick to reply to email but not always with a solution. Constantly told issues with shipping were escalated. Shipping tracking never worked but the item did come. Mattress was faulty and not single bed size. They sent another but haven't recieved it yet. Happy to update the review once an appropriate item arrives. Fingers crossed.”

Helpful Report

Thank you for your feedback. We’re sorry to hear about the issue you experienced. Our team is currently looking into the shipment and will follow up with tracking details shortly. We hope the replacement arrives soon and meets your expectations. If you need any further assistance in the meantime, please don’t hesitate to reach out.

“I have not received my order!! I have had not heard from took in over 3 weeks on that matter! My order, 1st you charge me and tell me you have sent my originally ordered mattress which never arrived… then you tell me you made a mistake and it’s not a available but you have an alternative mattress which is a available…. This also doesn’t arrive.. the tracking number u gave me doesn’t exist… and you says it’s a systems error!!! I have your bed frame which is unusable without a mattress!!! If I don’t get this mattress I want a refund on both! Absolutely terrible service!!! I’m still waiting!!!!”

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“Great experience, fast shipment, product was well packed.”

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Thank you for taking the time to share your review, James. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“This sofa bed is a total win! Super stylish and modern, it fits perfectly in my space. It’s crazy comfortable whether you’re lounging or sleeping, and the fold-out mechanism is smooth and effortless. Not too firm, not too soft—just right! Perfect for guests or just kicking back. Definitely worth it!”

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Thank you for taking the time to share your review, Eli. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“The bunk bed is sturdy, well-made, and looks great. There was a delay in shipping, which was a bit frustrating, but customer service was responsive and kept me updated. Once it arrived, assembly was easy, and the quality was worth the wait. Overall, a good experience!”

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“This bed is a game-changer—stylish, comfy, and super functional. It easily flips from a sleek bunk to a cozy, supportive beds, perfect for guests or small spaces.”

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“Poor customer service, order wall bed & matress in October& didn't receive it until February. Allied express took over 2 weeks to deliver despite constant phone calls to find out where it was (tracking information said it had been delivered twice, but was not!) Then deliveredonly part of the order. Now have the bed but can't put it together as no accessories kit was included so back to square 1!! avoid at all cost!”

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“Great bunk bed with a smart design! Sturdy, solid wood construction with no creaks. Perfect for growing kids or flexible room setups. Assembly was simple with clear instructions. Highly recommend!”

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“Great wardrobe! Sturdy, well-designed, and spacious with smooth sliding doors and smart storage. Assembly was easy, and everything fit perfectly. Customer service was helpful and responsive. Highly recommend!”

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“Hands down, one of the best customer service experiences I’ve had! The team was responsive, friendly, and genuinely helpful from start to finish. They answered all my questions quickly and even helped me pick the perfect bed frame for my space. Shipping was fast and hassle-free, and when I had a small issue with one of the parts, they resolved it immediately with no fuss”

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“Received the wardrobe after a week, great colour, matches our carpet. Sturdy wardrobe”

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“Bought a murphy bed recently, overwhelmed by the quality build. What a steal”

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“If I could give - stars, I would. The product we received is not according to the description on the website, communication is slow and avoiding addressing the issues. Took it up with Fair Trade, now moving on to ANCAT. Never, ever deal with EzSpace.”

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“Waited over 7 months for a mattress for our wall bed. Wall bed arrived with cabinetry damage not packed well enough and rough courier. Told mattress was on its way, then told lost in transit then told it has been reordered and then told lost in transit again. Lies after lies. I was going to order two wall beds with mattresses glad I didn't. Never received the mattress, offered a refund, I bought a mattress locally As I had overseas visitors with no bed to sleep in. Delivered in 5 days. Basically it has been a nightmare. I wouldn't buy a nut and bolt from ez space they are an absolute nightmare of a company in my opinion, this is my personal experience. Putting the bed together was challenging. The video online didn't represent The bed I was putting together. The gas struts didn't line up with the mounting axles which was a challenge to alter. Fortunately I have a mechanical trade and was able to solve the issue, not sure how a non handy person would have achieved putting this together. All in all a nightmare of about 80 emails back and forth can't actually speak on the phone with anyone. Hence if I could have given zero stars I would have.”

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“Do not buy anything from EzSpace. Product terrible, a pull out wardrobe which has wheels but too heavy to pull, terrible design, the picture on the website has been photo shot and the wheel have been removed. Tried contacting them a number of times but they continue to ignore me. Stay well clear.”

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“Not all my delivery arrived on time, resulting in the onus on the customer to chase up and do the leg work to prove it hasn’t arrived resulting in my child sleeping on a mattress in the front room for nearly a month. Customer service is poor with reluctance to provide a phone number to speak to anyone. One piece of the bed is also delicate in that the veneer has peeled off a little in transit.”

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“Cusstomer service is awesome! Delivery from Allied took some time but understandable given it is holiday seasons.”

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Thank you for taking the time to share your review, Olivia. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“We needed a comfortable bed for guests but didn’t want to sacrifice space in our home office. This wallbed ticks all the boxes – stylish, sturdy, and incredibly easy to fold up and down. The build quality is excellent, and the smooth mechanism makes it effortless to use. Delivery was smooth, and the customer service team was super helpful. If you’re looking for a space-saving, high-quality wallbed, I highly recommend the Nobu Wallbed – it's worth every dollar! 💯”

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Thank you for taking the time to share your review, Adrian. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“We had doubts but everything turned out to be great”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

EzSpace is rated 4.1 based on 297 reviews