EzSpace Reviews

Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.17

4.2 Rating 272 Reviews

76 %

of reviewers recommend EzSpace

4.2

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About EzSpace:

EzSpace designs and curates an extensive collection of designer homewares that continuously evolve to meet every dimension of space-saving.

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Anonymous

Anonymous // 01/01/2019

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“Practical and good-looking wallbed with very reasonable price. Strongly recommended.”

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Thank you for taking the time to share your review, Judy. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Good experience overall”

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“Excellent service, great quality bunk steps.”

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“I ordered thee stairs in OCtober. I received an email to review them but they still haven't arrived.”

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“My kid love the loft bed! Thank you for your helping us building it”

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“Good experience in general, delivery is a bit slow but acceptable”

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“Very responsive customer service. product is solid and well made, will purchase again”

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“Despite many emails back and forth I have still not recieved my item. Provided tracking details but courier has no record of collection. Initially was having return emails, now have not hear for 2 weeks.”

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“Surprisingly solid flat pack! The vertical wall bed is easy to put together, but does need more than one set of hands. It's solid and nicely made, only had one screw hole that didn't line up, which if you've spent time with any flat pack furniture is a miracle. It's a comfortable bed that tucks away easily without any heavy lifting - very happy!”

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“I’m yet to receive 1/2 my order, customer service takes way to long to return communication”

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“I paid an extra $50 for the "in-stock" price to get faster deliver. A month later, I'm still waiting for the goods to arrive. I've asked numerous times to be refunded the extra $50 dollars as it seems the item definitely wasn't in stock when I ordered it. I've discovered today that while the refund has been approved, EZ Space has cancelled the original order and placed a new pre-order which will apparently take 8 weeks. My previous experience with EZ Space was a good one, but this one's been awful, and it seems it will be months before it's over.”

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“Good company to work with although bed arrived just over a month after ordering Ezspace kept me updated with estimated delivery.”

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“Very unhappy. Weeks of waiting for product to arrive, zero activity on the tracking number, email enquiry was replied to by a bot with zero followup despite further email enquiries. Now they send me a review request and say the product has been delivered. Can't recommend you, EzSpace. Where is my matteress.”

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“Terrible experience. Took 2months for order to arrive. When it arrived, 1 piece was broken and 1 piece was missing. Have spent the last 4 weeks trying to organise replacement parts, support keeps saying it’s ordered and ready to leave warehouse and will check with courier company. Courier company have no record of order. Same response from support each time, we will investigate and get back to you. They never do.”

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“We had a great experience dealing with customer services and love our wall bed.”

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“Hello, This bed was delivered last week. I carefully stored the boxes in my halway. As we opened the boxes for assembly we discovered some damage. The white pannel on the front - most staines wipped off, but it has a dent on the top & a bit of laminate missing with some faint scratches on some pieces. I have emailed Anju EzSpace Support, Order number#3189, & still waiting on an agreed refund amount. I look forward to a reply.”

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“Good quality bed set. Our kids really enjoy it.”

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“It’s a sturdy, and easy to use. The design fits my room perfectly.”

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Thank you for taking the time to share your review, Amelia. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great quality and exactly what I wanted! There was a small issue on arrival, but customer service resolved it quickly. Happy with my bed and support!”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Order has taken 3 months longer than first stated to arrive. When it did arrive it had some damages to the frame. The installation instructions were so poor almost useless in fact. I would say it is virtually impossible to install for a non tradesman.”

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Hi Peter, Thank you for sharing your experience with us. We are truly sorry to hear about the delays, damages, and challenges with the installation process. We take every feedback very seriously and will work hard on it to improve. If you have any difficulties while installing and other issues, please reach out to us at admin@ezspace.com.au. We'd happy to assist you further. Thank you again for your patience and for helping us grow through your feedback. Warm regards, EzSpace Support team

“I placed my order in July, it's now end of October and still have not received anything. EZSpace will not give me a refund as they claim they have dispatched the products, however the courier company claim they have not received all the items consigned them to deliver and due to your failure to respond to them, they have returned what packages they received. No-one can tell me where my products are and I'm being told if I wish to cancel, I will lose money. This is possibly the worst buying experience I have ever had.”

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Hi Debra, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced, and we are committed to resolving this issue. Our team will be taking action to investigate the situation with the courier and ensure your order is promptly addressed. Thank you for your patience, and please rest assured we’ll keep you updated on our progress via email. Warm regards, EzSpace

EzSpace is rated 4.2 based on 272 reviews