Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.11

“Time frame/delivery and quality is very poor.”

“I have not received my order!! I have had not heard from took in over 3 weeks on that matter! My order, 1st you charge me and tell me you have sent my originally ordered mattress which never arrived… then you tell me you made a mistake and it’s not a available but you have an alternative mattress which is a available…. This also doesn’t arrive.. the tracking number u gave me doesn’t exist… and you says it’s a systems error!!! I have your bed frame which is unusable without a mattress!!! If I don’t get this mattress I want a refund on both! Absolutely terrible service!!! I’m still waiting!!!!”

Helpful Report

“Poor customer service, order wall bed & matress in October& didn't receive it until February. Allied express took over 2 weeks to deliver despite constant phone calls to find out where it was (tracking information said it had been delivered twice, but was not!) Then deliveredonly part of the order. Now have the bed but can't put it together as no accessories kit was included so back to square 1!! avoid at all cost!”

Helpful Report

“If I could give - stars, I would. The product we received is not according to the description on the website, communication is slow and avoiding addressing the issues. Took it up with Fair Trade, now moving on to ANCAT. Never, ever deal with EzSpace.”

Helpful Report

“Waited over 7 months for a mattress for our wall bed. Wall bed arrived with cabinetry damage not packed well enough and rough courier. Told mattress was on its way, then told lost in transit then told it has been reordered and then told lost in transit again. Lies after lies. I was going to order two wall beds with mattresses glad I didn't. Never received the mattress, offered a refund, I bought a mattress locally As I had overseas visitors with no bed to sleep in. Delivered in 5 days. Basically it has been a nightmare. I wouldn't buy a nut and bolt from ez space they are an absolute nightmare of a company in my opinion, this is my personal experience. Putting the bed together was challenging. The video online didn't represent The bed I was putting together. The gas struts didn't line up with the mounting axles which was a challenge to alter. Fortunately I have a mechanical trade and was able to solve the issue, not sure how a non handy person would have achieved putting this together. All in all a nightmare of about 80 emails back and forth can't actually speak on the phone with anyone. Hence if I could have given zero stars I would have.”

Helpful Report

“Do not buy anything from EzSpace. Product terrible, a pull out wardrobe which has wheels but too heavy to pull, terrible design, the picture on the website has been photo shot and the wheel have been removed. Tried contacting them a number of times but they continue to ignore me. Stay well clear.”

Helpful Report

“Ordered MO loft 24/11/24, delivered with one box missing. “Talking to team to resolve”- still no resolution, unable to assemble bed. Misty boxes arrived with damage, very disappointed.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“missing parts for my need to be functional. No customer service, or contact number to call, No one is responding to emails to gain a resolution. Worst experience I've every had with a service”

Helpful Report

Hi Laura, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I ordered thee stairs in OCtober. I received an email to review them but they still haven't arrived.”

Helpful Report

Hi Noelene, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Despite many emails back and forth I have still not recieved my item. Provided tracking details but courier has no record of collection. Initially was having return emails, now have not hear for 2 weeks.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I’m yet to receive 1/2 my order, customer service takes way to long to return communication”

Helpful Report

Hi Andrew, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I paid an extra $50 for the "in-stock" price to get faster deliver. A month later, I'm still waiting for the goods to arrive. I've asked numerous times to be refunded the extra $50 dollars as it seems the item definitely wasn't in stock when I ordered it. I've discovered today that while the refund has been approved, EZ Space has cancelled the original order and placed a new pre-order which will apparently take 8 weeks. My previous experience with EZ Space was a good one, but this one's been awful, and it seems it will be months before it's over.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Very unhappy. Weeks of waiting for product to arrive, zero activity on the tracking number, email enquiry was replied to by a bot with zero followup despite further email enquiries. Now they send me a review request and say the product has been delivered. Can't recommend you, EzSpace. Where is my matteress.”

Helpful Report

Hi Steve, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Terrible experience. Took 2months for order to arrive. When it arrived, 1 piece was broken and 1 piece was missing. Have spent the last 4 weeks trying to organise replacement parts, support keeps saying it’s ordered and ready to leave warehouse and will check with courier company. Courier company have no record of order. Same response from support each time, we will investigate and get back to you. They never do.”

Helpful Report

Hi Brendan, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I placed my order in July, it's now end of October and still have not received anything. EZSpace will not give me a refund as they claim they have dispatched the products, however the courier company claim they have not received all the items consigned them to deliver and due to your failure to respond to them, they have returned what packages they received. No-one can tell me where my products are and I'm being told if I wish to cancel, I will lose money. This is possibly the worst buying experience I have ever had.”

Helpful Report

Hi Debra, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced, and we are committed to resolving this issue. Our team will be taking action to investigate the situation with the courier and ensure your order is promptly addressed. Thank you for your patience, and please rest assured we’ll keep you updated on our progress via email. Warm regards, EzSpace

“4months for my order to be only partially delivered, escalations are not actioned & communication are all lies.”

Helpful Report

Hi Kate, We sincerely apologise for the delays and the frustration this has caused you. This is certainly not the experience we want for our customers. We understand your disappointment and are actively working to resolve this. I’ve escalated your case and will make sure you receive a prompt and accurate update. We are committed to resolving this for you as quickly as possible. We truly appreciate your patience and would like to make things right for you. Warm regards, EzSpace Support

“Whilst the ordering process and customer service has been great the rest of the process has been a nightmare. I ordered the Nobu wall bed with desk and latex mattress. Unsure what happened but apparently they "lost" my order somewhere. EzSpace sent me a tracking number that didn't work and the next thing I knew the courier company advised it was being delivered that day. No warning from EzSpace. It was finally delivered on 12 September with several boxes torn. It was so heavy I was unable to carry it into my apartment and had to bring in help from neighbours. If you live alone beware b/c the parts are too heavy for one person. I was so excited and arranged for a professional to assemble the bed for me at a cost of $600 plus GST. During assembly it was discovered that the bed they sent was incorrect - I ordered a vertical and they sent a horizontal bed. So since 16 September I have a room full of EzSpace parts and no idea when the correct parts will be delivered. They are saying early October but that could mean any time. They are yet to agree to pay for the installer to come out a second time due to their delivery error so let's see how that plays out. I'm so disappointed as the reviews for these guys was really good. The saving grace in all this has been the customer service team. They have responded quickly although they have no power over any decisions like getting the payment for the second installation, but they are polite and quick to respond.”

Helpful Report

We're truly sorry for the unexpected issues you've experienced with your order. We take every feedback very seriously and will work hard on it to improve. We appreciate your patience, and our team is working on resolving the situation as quickly as possible, including addressing the installation costs. Thank you for highlighting the efforts of our customer service team, and we’re committed to improving the rest of the process.

“I haven’t recieve goods getting run around with transport ordered 1/6/24 and know one can help”

Helpful Report

Hi Julie, We are very sorry to hear about your most recent shopping experience with us and delivery delays experienced. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Customer service has got to be the worst! For an online only company, they sure seem to have way too much red tape and "other departments" to deal with for every interaction. The Customer Support team seem completely powerless.”

Helpful Report

Hi Ravi, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We would love to look into the issues surrounding your recent purchases and have sent you a private message so we can assist you further. Warm Regards, EzSpace

“Delivery was slow, communication terrible. Their returns policy does not meet Australian Consumer Law standards, they are a terrible company. Avoid!”

Helpful Report

Hi Luke, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

EzSpace Reviews