EzSpace Reviews

Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.11

4.1 Rating 297 Reviews

75 %

of reviewers recommend EzSpace

4.1

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About EzSpace:

EzSpace designs and curates an extensive collection of designer homewares that continuously evolve to meet every dimension of space-saving.

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EzSpace 4 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order has taken 3 months longer than first stated to arrive. When it did arrive it had some damages to the frame. The installation instructions were so poor almost useless in fact. I would say it is virtually impossible to install for a non tradesman.”

Helpful Report

Hi Peter, Thank you for sharing your experience with us. We are truly sorry to hear about the delays, damages, and challenges with the installation process. We take every feedback very seriously and will work hard on it to improve. If you have any difficulties while installing and other issues, please reach out to us at admin@ezspace.com.au. We'd happy to assist you further. Thank you again for your patience and for helping us grow through your feedback. Warm regards, EzSpace Support team

“HI, I have recieved part of my order but have still not received the mattress. I have not had a chance to build the bed yet so can not leave a comment on quality etc.”

Helpful Report

Hi Amy, Thank you for your feedback. We’re sorry to hear about the issue and want you to know that we take every feedback very seriously as we work to improve our service. We’ve located your order details and will investigate this further with the courier. We’ll keep you updated on the delivery status via email. Warm regards, EzSpace

“Please ensure that you open and check your shipment immediately as their T&C specifies they will only accept returns or details of missing items within 3 days of receipt. We had to wait for an installer which was way past the 3 days as the delivery was way past the original due date.”

Helpful Report

Hi Maria, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. Regarding the return or support issue, please kindly note that you have the right to request a return and refund process within 30 days from the receiving date under our T&C. Our T&C is available publicly on the website for your reference. In case you have any questions or concerns, please contact us. Our support team will assist you further. We have also located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Hard to assemble . The manual is unclear”

Helpful Report

Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the installation. Please know that your feedback will not go unnoticed and will be passed on to our product team for further review. We have located your order details/case number and we have also sent you a private message to assist you further. Warm regards, EzSpace Support Team

“Nice product but we have had issues with Poor instructions Poor delivery company with some damage noted Poor fit and durability of some of the parts (stepladder)”

Helpful Report

Hi Chris, Thank you for taking the time to share your review. We are sorry to hear about your issues. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm regards, EzSpace Support

“All parts aren’t numbered and the video does not show all steps it jumps ahead and hard to follow the hard copy instructions aren’t detailed enough”

Helpful Report

Hi Greg, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding installation. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I googled a set of bunk beds with a slide for my children and it came up with the TOEM Bunk beds. I read the description and it said what was not included (mattresses, linen and decorations) so after seeing the slide in the photos, I assumed it was included. it wasn't until we set the bunk beds up that we realised it wasn't included even though it was shown in the photos. It wasn't until we scoured the website that we found a bundle pack that still didn't include the slide? then I searched the slide separately and found it for $600. The website needs to be clearer for consumers and easier to navigate so that we know what is included and what is not included.”

Helpful Report

Hi Elsie, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We take every feedback very seriously and will work hard on it to improve. Thanks again and regards, EzSpace

“The bed and cabinetry look good and strong enough. The delay in receiving the package was too long: over a month. The documentation for mounting the bed was inaccurate, making the process a bit hard.”

Helpful Report

Hi Edouard, Thank you for taking the time to share your review. We are sorry to hear about your delivery delays experienced and instruction manual issue. This is disappointing. Please know that your feedback will not go unnoticed and will be passed on to our logistics team for further review. We would love the opportunity to have this reviewed and have messaged you privately to assist you further. Warm Regards, EzSpace

“Unfortunately the wall bed is missing key parts and one part is faulty. Discovered this during the installation on Sunday and still waiting for a response from product team four days later. So I can’t review the product. My experience so far has been poor and although I planned to purchase the loft bed, I don’t think I’ll buy from EzSpace. I will say the support response was fast but unfortunately not helpful. Will see how we go…”

Helpful Report

Hi Emma, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Nice organised design. However putting it together was a nightmare. The numbers on the pieces dont match the numbers in instructions. Doing the ladder on the other side was difficult because they've just mirrored it to the left. So the holes dont match up. Ger a builder. It took almost 2 weeks to do”

Helpful Report

Hi Esther, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the installation. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Would I recommend?? Unsure Product was delayed, with little communication and only when we followed it up”

Helpful Report

Hi Felicity, Thank you for taking the time to share your review. We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“There is no issue with the quality of the product or the beautiful colour we have chosen, however, the instalment instructions could be better - they are tiny and difficult to read. Plus, the instructions we received and the instructions on the website are different (different screw sizes in several of the diagrams). In addition, the front white panel we received had pre-drilled holes in the wrong place and we are now waiting on this to be replaced. So, I am disappointed in the overall assembly process and now waiting for the new panel to be sent.”

Helpful Report

Hi Christie, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“A good shopping experience with well designed products. Pricing is on the high side.”

Helpful Report

Hi Simon, We take every feedback very seriously and will work hard on it to improve. Thank you for taking the time to share your review. Warm regards, EzSpace

“The estimated arrival time was much longer than advertised. However it Is appreciated COVID probably impacted. We have received the delivery, but cannot put together and use item. It appears that we have missing sections of the bed. Assembly instructions were not the greatest to work from, consuming my time to learn in a. Do anything with pieces missing.”

Helpful Report

Hi Sonia, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the missing parts. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Service was excellent. The bed itself is great. But I was provided with parts that were the wrong size, including the boards for the base which were way too big. And there were also parts missing, such as bolts and nuts.”

Helpful Report

Hi Scott, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“The assembling instruction is not enough to understand it straight away. Then some of instruction isn't correct. For more exact images and correct instruction, you had better put them on the manual in the box.”

Helpful Report

Hi David, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Hi there, it is difficult to communicate with you since you don't have a phone number. I wanted to buy a wall bed but decided to go somewhere else as I did not get the answers from you. Being able to speak with someone provides more reassurance and is quicker.”

Helpful Report

Hi Ivonne, Thank you for taking the time to share your review. We appreciate your feedback, and we would like to take every feedback very seriously and will work hard on it to improve. Warm Regards, EzSpace

“Had alot of issues with the delivery company (I know it's not ezspace, but this was not an easy part to deal with). One box had no labelled parts and the instructions for the drawers didn't match the materials supplied, but I know my way around furniture kits so was able to assemble with only a few issues. The overall bed is amazing, however I cannot put the desk under the bed as it's 0.8mm too wide 🙄 😫 we bought it because it was supposed to slide in, but other than that, amazing bed!”

Helpful Report

Hi Sharna, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We would love to look into the issues surrounding your recent purchases and have sent you a private message so we can assist you further. Warm Regards, EzSpace

“Extremely slow delivery..... took around 4 months to get our order The quality is just OK, does the job but the finishes are a bit dodgy.”

Helpful Report

Hi customer, Thanks very much for your feedback. We take every feedback very seriously and will work hard to improve. If you have any issues with the products you purchased, please do not hesitate to contact us on our website. Best regards, Customer Service

“Great price, responsive service in this crazy times.”

Helpful Report

Hi customer, Thanks very much for your feedback. We take every feedback very seriously and will work hard to improve. Best regards, Customer Service

EzSpace is rated 4.1 based on 297 reviews