Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.11

“Good products, jess has been very helpful tracking our shipment”

Thank you for taking the time to share your review, Shawn. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Worth the wait. We are in WA so the shipment took 12 days to arrive. Took us a night to build it but it is sturdy and heavy.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Ordered MO loft 24/11/24, delivered with one box missing. “Talking to team to resolve”- still no resolution, unable to assemble bed. Misty boxes arrived with damage, very disappointed.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“missing parts for my need to be functional. No customer service, or contact number to call, No one is responding to emails to gain a resolution. Worst experience I've every had with a service”

Helpful Report

Hi Laura, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“So far so good. Purchase another one to match the bed, hopefully as smooth as before”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Good experience overall”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“Excellent service, great quality bunk steps.”

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Thank you for taking the time to share your review, Joanne. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I ordered thee stairs in OCtober. I received an email to review them but they still haven't arrived.”

Helpful Report

Hi Noelene, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“My kid love the loft bed! Thank you for your helping us building it”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Good experience in general, delivery is a bit slow but acceptable”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Very responsive customer service. product is solid and well made, will purchase again”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Despite many emails back and forth I have still not recieved my item. Provided tracking details but courier has no record of collection. Initially was having return emails, now have not hear for 2 weeks.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Surprisingly solid flat pack! The vertical wall bed is easy to put together, but does need more than one set of hands. It's solid and nicely made, only had one screw hole that didn't line up, which if you've spent time with any flat pack furniture is a miracle. It's a comfortable bed that tucks away easily without any heavy lifting - very happy!”

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Thank you for taking the time to share your review, Sarah. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I’m yet to receive 1/2 my order, customer service takes way to long to return communication”

Helpful Report

Hi Andrew, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“I paid an extra $50 for the "in-stock" price to get faster deliver. A month later, I'm still waiting for the goods to arrive. I've asked numerous times to be refunded the extra $50 dollars as it seems the item definitely wasn't in stock when I ordered it. I've discovered today that while the refund has been approved, EZ Space has cancelled the original order and placed a new pre-order which will apparently take 8 weeks. My previous experience with EZ Space was a good one, but this one's been awful, and it seems it will be months before it's over.”

Helpful Report

Hi, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Good company to work with although bed arrived just over a month after ordering Ezspace kept me updated with estimated delivery.”

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Thank you for taking the time to share your review, Natalee. We are delighted to hear about your recent purchase with us. We are glad to know that we have made another customer's shopping experience great.

“Very unhappy. Weeks of waiting for product to arrive, zero activity on the tracking number, email enquiry was replied to by a bot with zero followup despite further email enquiries. Now they send me a review request and say the product has been delivered. Can't recommend you, EzSpace. Where is my matteress.”

Helpful Report

Hi Steve, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Terrible experience. Took 2months for order to arrive. When it arrived, 1 piece was broken and 1 piece was missing. Have spent the last 4 weeks trying to organise replacement parts, support keeps saying it’s ordered and ready to leave warehouse and will check with courier company. Courier company have no record of order. Same response from support each time, we will investigate and get back to you. They never do.”

Helpful Report

Hi Brendan, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“We had a great experience dealing with customer services and love our wall bed.”

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Thank you for taking the time to share your review, Nina. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Hello, This bed was delivered last week. I carefully stored the boxes in my halway. As we opened the boxes for assembly we discovered some damage. The white pannel on the front - most staines wipped off, but it has a dent on the top & a bit of laminate missing with some faint scratches on some pieces. I have emailed Anju EzSpace Support, Order number#3189, & still waiting on an agreed refund amount. I look forward to a reply.”

Helpful Report

Hi Jonathan, Thank you for taking the time to share your review. We appreciate your feedback and we would like to take the opportunity to review the issues you have raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

EzSpace Reviews