Got this for my 10 year old daughter. Shipped on time, came with all the parts and so far works great. I was particiularly impressed that CS contacted me because my email address looked funny (it does, but it was right). I appreciated that there were human eyes on my order. Only surprise - I didn't see an owners manual in the box, but I didn't need one, so no biggie. Oh, and on my daughter's second time on the board she got to paddle around with a harbor seal!
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