Paid £75 for this service and they refused to bring it aboard because it was a house boat. Feel totally ripped off. I've called twice to ask for a refund and have been promised a call back. Hasn't happened. I'm going to give them one last chance and then dispute the payment on my credit card. Unacceptable level of service, or lack of. UPDATE: I was eventually called back by a junior member of staff who said that, although they consider that we had indeed received the service we ordered, as a goodwill gesture they would refund 50% of the cost. Such a gesture is effectively an admission of guilt because no company would make such an offer if they didn't know they had genuinely failed to provide the service they are contracted to. I asked for a callback from a manager, which I did get, a Mr J Williamson, who was rude and clearly untrained in customer service provision. I told him that the offer of 50% was not adequate and offered him the opportunity to put things right as he is required to in law at no extra cost to the customer. He refused to do this so I have now raised it as a dispute with my credit card company. I would suggest you avoid this unreliable service, or better still, avoid the retailer altogether based on their attitude to customer service. I almost never write negative reviews of anywhere, but in this case it is warranted. Mr Williamson even made an unprompted impolite remark about my "one star review" when I spoke to him on the phone. Lamentable.