The review details say pre-loved, but it was actually a new Trillium Hammock not pre-loved. Regardless, I absolutely love the Trillium Hammock. We have an Airbnb convertible A -frame adjacent to Zion National Park and our cabin as well as property are both unique. We finally found a very cool hammock to play with,on our property. It sits well in the trees, guests love lounging in it and we love it as well. I want to buy another and make it a double decker. The hammock is a fantastic, well-made product. Excellent customer service, fast delivery. We have tried a different brand prior to finding Tentsile and it lasted one day and a waste of a few hundred dollars. Our Trillium is hearty and feels sturdy. The stitching, webbing and rachets are top notch. Easy to set up and take down.